We work with freight and haulage companies to ensure that lorries use the most suitable roads and behave responsibly when delivering goods in Suffolk.
However, problems do sometimes occur, such as:
- overnight parking in residential areas
- littering
- hauliers repeatedly driving on unsuitable roads
If you encounter any problems like these please report them to us.
The quickest and easiest way to report an incident is by completing and submitting our online form.
StartAverage time to complete form: 15 minutes
Before reporting
To report a heavy goods vehicle incident you will need to provide the following information:
Your personal details, including:
- Name
- Address
- Email address
- Telephone number
Details of companies involved in incident, including:
- Company name
- Vehicle registration number
- Address of company
Details of the incident.
After reporting
We review each report we receive to see what action may be necessary. In many cases, we will contact the haulier to seek further information.
You will be notified of our actions via the contact details you have submitted.
Other ways to report
Using our reporting tool helps us to save money which can be spent on services elsewhere.
However there are other ways to contact us to report a problem or find out more information.
Phone: 0345 606 6171
Email: customer.service@suffolk.gov.uk