Report an incident with a heavy goods vehicle

Report online an problem or incident with lorries and their drivers including if they've used unsuitable or narrow roads, routes or villages in Suffolk.

We work with freight and haulage companies to ensure that lorries use the most suitable roads and behave responsibly when delivering goods in Suffolk.

However, problems do sometimes occur, such as:

  • overnight parking in residential areas
  • littering
  • hauliers repeatedly driving on unsuitable roads

If you encounter any problems like these please report them to us.

The quickest and easiest way to report an incident is by completing and submitting our online form.

 Average time to complete form: 15 minutes 

Start

To report a heavy goods vehicle incident you will need to provide the following information:

Your personal details, including:

  • Name
  • Address
  • Email address
  • Telephone number

Details of companies involved in incident, including:

  • Company name
  • Vehicle registration number
  • Address of company

Details of the incident.

 

We review each report we receive to see what action may be necessary. In many cases, we will contact the haulier to seek further information.

You will be notified of our actions via the contact details you have submitted.

 

Using our reporting tool helps us to save money which can be spent on services elsewhere.

However there are other ways to contact us to report a problem or find out more information.

Phone: 0345 606 6171
E-mail: customer.service@suffolk.gcsx.gov.uk