Children's Provider Portal

The CYP Provider Portal is where providers can submit billing information, receive contract documentation, and contact relevant CYP teams.

Planned outages

The Children Provider Portal will be unavailable intermittently during the following dates due to system maintenance.

  • 27 November, 8am to 12pm
  • 29 November, 5.30pm to 1am
  • 4 December, 8.30am to 6pm

To contact us during this period please email customer.first@suffolk.gov.uk, or if your referral is urgent call Customer First 0808 800 4005. We apologise for any inconvenience caused.


If you would like access to the provider portal, please email cypplacements@suffolk.gov.uk.

Go to the CYP Provider Portal

New accounts for the portal can be requested by existing users within your organisation. There is a walkthrough guide which shows you how to do this.

Log into your account

Registering for the Provider Portal

Changing your password

Submit an action

Reset your password

Request a new account

View care package line item

View reports

View and print purchase orders

View existing actions and change requests

Download the provider portal:

If you have any questions about the information you are submitting, please contact the Placement and Contracts Team: