Support in rented or mortgaged accommodation
You can get help from a support worker and other agencies to help solve your housing issues if you’re:
- at risk of being evicted
- behind with paying your rent or mortgage
- struggling with budgeting, paying bills or finding it hard to manage your home
- at risk of losing your home for any other reason
Find out how to apply for housing related support.
Help with supported accommodation
You can apply for supported accommodation if you have extra support needs. These could include:
- mental health
- alcohol and substance misuse
- criminal convictions
You’ll also need to be either:
- sleeping rough
- sofa surfing
- in emergency accommodation
- have been asked to leave your current accommodation and have nowhere to go
Any accommodation found will be in a hostel, a shared house or similar in Suffolk.
You’ll need to pay for accommodation with benefits, Universal Credit or your own funds.
Find out how to apply for housing related support.
Homelessness support
If you’re already homeless contact your local district or borough council:
If you are a young person under 18 who is homeless you can also contact your local district or borough council, or you can call 0808 800 4005 to speak to Suffolk County Council Customer First or the Emergency Duty Team (evenings and weekends).
If you meet immigration and residence rules, they must try to help you find somewhere to live.
You can use the postcode checker on GOV.UK if you’re not sure who to contact.
If you see someone who is homeless and needs support, use StreetLink to alert local services.
Emergency accommodation for tonight
Bury St Edmunds
- Genesis Housing Grove Park (18+ years)
- 01284 723839
Felixstowe
- Genesis Housing Buregate Road (18+ years)
- 01394 670476
Lowestoft
- Genesis Housing Trafalgar House (18+ years)
- 01502 564381
If you are under 18 and need emergency accommodation call 0808 800 4005 to speak to Suffolk County Council Customer First or the Emergency Duty Team (evenings and weekends).