Suffolk Families Information Service

Offering free and impartial advice to parents about finding childcare, the free early education entitlement and other family services for 0-19 year olds.

About the Suffolk Families Information Service

The Suffolk Families Information Service (also known as FIS) can help you:

Our friendly staff can provide:

  • detailed childcare searches of childcare providers in the area you are looking for
  • a range of services in Suffolk for children, young people and families from our Family Services Directory
  • extra help to families who are struggling to find childcare that meets their needs

We provide the following childcare information:

  • different types of childcare i.e. childminder, day nursery, pre-school playgroup – see our ‘Finding and choosing childcare ‘section.
  • name and contact details of childcare providers
  • opening hours
  • costs (where available)
  • whether the provider has gained a 'Good' or 'Outstanding' Ofsted rating (where available)

How do I find childcare?

You can either

Search for childcare online:

It’s quick and easy to do, simply go to our ‘Family Services Directory’, and following the below steps:

  1. Put you full postcode in the ‘location’ box field
  2. Click on the arrow from the ‘Family Service Directory’ box field to select the type of childcare you are looking for and click ‘Search’.
  3. This will bring up a list of all childcare providers in your area. You can click on a childcare provider’s record to reveal their details.

Or you can contact the Suffolk Families Information Service to request a childcare search to be sent to you.

  • Phone us on 0345 60 800 33 (Helpline is open Monday- Friday from 9.00am to 5pm.)
  • email childcare.planning@suffolk.gov.uk
  • text on 07624 80 10 60 with your number and we will call you back.

Are you concerned about a child or young person?

Contact Customer First on 0808 800 4005

If you're worried that a child or young person is at risk of abuse, harm or neglect, please call Customer First on the number above and explain that you have a child protection concern.

The service is staffed by a team of professional people with a legal duty to safeguard children. They will listen to your concerns and take appropriate action.

Lines are open from 8:00am to 6:45pm, Monday to Friday. Outside of these hours, calls to this number are automatically diverted to the Emergency Duty Service.

If you need to contact social services with a non-urgent enquiry, please send an email to customer.first@suffolk.gov.uk.

Feedback Form