Privacy and data protection

Please be aware COVID-19 is impacting significantly on our services and whilst every effort is being made to respond to requests for information on time there may be a delay.

Data Protection statement

Suffolk County Council is committed to protecting your privacy and will treat your personal data in line with the General Data Protection Regulation (GDPR) and subsequent, revised UK data protection law.

You can read our corporate and service specific privacy notices for more information.

Your rights

Requesting access to the information we hold about you

You can make your request, either verbally or in writing.

If you wish to make a written request, please send it by email to data.protection@suffolk.gov.uk or by post, to:

If you wish to make your request verbally, call the Data Protection Team on 01473 265323.

You will be required to provide documentary evidence of your identity and your current address. If you are making a request on behalf of somebody else, you will also need to provide evidence of your authority to act.

Please see our detailed guide to accessing your records (PDF, 105KB) for details of acceptable documentation and further information about how to request access to your records.

Further information

You may view the council’s data protection notification. More information about data protection is available by visiting the Information Commissioner's website.

If you have any queries, please contact the Data Protection Team at data.protection@suffolk.gov.uk.

You may also like to read

• Data Protection Policy (PDF, 115KB)
• Suffolk County Council’s Privacy Notice
• Privacy notice about use of confidential data relating to births and deaths (Word, 18KB)
• Privacy notice about use of NHS numbers by Adult Community Services (ACS) and Health, Wellbeing and Children’s Services (HWCS) (Word, 21KB)
• Disclaimer and copyright statement
• Disclosure of personal data for the purposes of crime and taxation (Word, 101KB)
• Suffolk Information Sharing Charter (PDF, 82KB)
• Staff Acceptable use of Information Systems Policy (PDF, 209KB)

We use live chat software on our website. This is provided by Click4Assistance, a third-party UK-based software company. You can read information explaining how the data is processed and stored.

Cookie and log files policy

A "cookie" is a small data file created by your web browser and normally stored on your computer. We use temporary "session" cookies that are only stored in your browser's memory whilst you visit our web site. If your browser accepts the cookies used on our web site, we do not gain access to any personal data. The information collected by the cookie permits the web site to assist you to navigate.

Most browsers automatically accept cookies, but you can usually refuse cookies by adjusting the preferences in your web browser. If you do not know how to do this, contact us, giving details on the type of browser you are using, and we will do our best to help. If you turn off cookies, though, there may be some features of our web site that will not be available to you and some web pages may not display properly or load slowly.

Find out about the cookies we use on this website.

Contact us

Email: data.protection@suffolk.gov.uk

Phone: 01473 265323

Postal address: