Terms and conditions

This page tells you the terms of use which you agree to when you use the Suffolk County Council website.


Suffolk County Council makes every effort to ensure the information published on this web site is accurate. It disclaims any liability for error or omission, however caused.

Users who rely on this information do so at their own risk. Should you need to rely on information provided in these pages, you are advised to seek separate confirmation from the council that the information is correct.

Suffolk County Council does not maintain any of the sites provided as links. It therefore does not assume responsibility for the contents of any other site, nor does any link constitute endorsement of that site, its sponsor or its contents.


All content on this web site, including but not limited to text, graphics, photographs, images, moving images, sound, illustrations and software are owned by Suffolk County Council unless otherwise stated.

Permission is granted for material to be downloaded to file or printer for private or non-commercial uses only. Any other use requires the written permission of Suffolk County Council.

Terrorism Act 2006: notice-and-take-down requirement

Organisations that provide web sites must be aware of a new notice-and-take-down requirement contained within the Terrorism Act 2006, which came into force on 13 April 2006, and ensure that they have procedures to handle any notices served on them under the Act.

Sections 3 and 4 of the Act enable a police constable to give written notice to an organisation that a particular statement they publish electronically is unlawful, because it relates to terrorism.

If the organisation does not remove or amend the statement within two working days (only Saturdays, Sundays, Bank Holidays, Christmas Day and Good Friday are excluded), then it will be considered to have endorsed the statement and will thereafter be liable to prosecution for encouraging terrorism or disseminating terrorist publications.

An organisation served with a notice is also required to take all reasonable steps to prevent future re-publication of the same or similar statements, including an investigation into who published the statement and removing that person's ability to publish in future.

Suffolk County Council will comply promptly with any such requests.

Privacy and data protection

Suffolk County Council is committed to protecting your privacy and will treat your personal data in accordance with the provisions of the Data Protection Act 1998.

Requesting access to the information we hold about you

To request access to the information we hold about you, please download the Suffolk County Council Data Protection Subject Access Pack (PDF, 205KB) and return it to us.

Requests Concerning Children and Young People

Currently, Children and Young People's Service is experiencing an unprecedented level of formal requests by customers for access to their personal records. As you would expect, extra resources have been transferred to this area of work to try to deal with the situation.

Nonetheless, please be advised that delays in processing requests are, very regrettably, likely to continue for some time yet. We apologise sincerely for any inconvenience caused.

Contact us

Email: information.management@suffolk.gov.uk

Postal address:

Information Management Services
Suffolk County Council
Endeavour House
Russell Road


  • 01473 260335
  • 01473 264621
  • 01473 264572


As permitted by the Act, please note that the council makes a charge of £10.00 per request.  This can either be sent with a request (cheques payable to "Suffolk County Council") or sent separately should you submit the request electronically.

Please note that your request cannot be processed until payment has been received.

You may view the council's Data Protection Notification (registration number: Z5113825) and access more information about data protection by visiting the Information Commissioner's web site.

You may also like to read

Cookie and log files policy

A "cookie" is a small data file created by your web browser and normally stored on your computer. We use temporary "session" cookies that are only stored in your browser's memory whilst you visit our web site.

If your browser accepts the cookies used on our web site, we do not gain access to any personal data. The information collected by the cookie permits the web site to assist you to navigate.

Most browsers automatically accept cookies, but you can usually refuse cookies by adjusting the preferences in your web browser.

If you do not know how to do this, contact us, giving details on the type of browser you are using, and we will do our best to help.

If you turn off cookies, though, there may be some features of our web site that will not be available to you and some web pages may not display properly or load slowly.

Find out about what cookies we use on this website.

External links

Many pages on our web site include links to other sites. These links provide users with further sources of relevant information and advice.

Suffolk County Council does not maintain the external sites accessed through these links, and therefore does not assume any responsibility for their content. The inclusion of a link to a third-party web site on our web pages should not be considered an endorsement or recommendation.

If you have any queries about information accessed through links, you are advised to check directly with the organisation concerned.

All external links on the site are reviewed regularly to check their content and quality. However, if you find a broken link or it links to material you feel is unsuitable, please contact us and let us know.

External links on our site

On the web site, we include links to organisations that users may find helpful, across a range of subject areas.

Due to the large number of marketing emails we now receive, we cannot generally accept new requests for links to be added to our pages, or information about events where the county council is not directly involved. We do not accept links for commercial or political organisations.

If you do wish us to consider a link for inclusion

Please contact the Web Team with the details.

If your organisation provides services to families or young people, you might like to contact InfoLink for possible inclusion to the Children's Services Directory.

Please do not contact us again if your link does not appear on our site.

Each site will be looked at in the context of the other information we provide and will only be added if it is considered to be of sufficient quality, and meets government-mandated accessibility standards.

It should also meet the standards laid out in the DCLG Code of Recommended Practice on Local Authority Publicity, and not conflict with the Constitution of Suffolk County Council.

Linking to us

If you have a web site, you are welcome to link to the Suffolk County Council web site without requesting specific permissions.

Our home page address is www.suffolk.gov.uk and should be labelled "Suffolk County Council". You may also link to any other page within the site using the appropriate URL.

You may link to us from your site as long as our site appears in its normal form. For example: it does not appear inside your own frameset; with any advertising; or in such a way as to pass off the material as your own. Please respect our copyright.

All organisations funded or partly funded by Suffolk County Council must include a link to the council on their web site.