Report a faulty street light

Report a faulty or obscured street light quickly and easily online, what we need know about the fault and when the repair will be completed by Suffolk Highways.

Most street lights under 6 metres in height are turned off between midnight and 5:30am as part of our night lighting scheme. Find out more about street lighting.

Emergency faults

If a street light is showing any of the following it's an emergency:

  • exposed electrical wires
  • 4 or more adjacent lights out, whole streets. adjacent streets
  • damaged or leaning street columns, lit bollards, lit signs or street lights
  • missing bollards
  • flashing lights (wig wags) outside schools not working
  • Belisha beacons at zebra crossings not working

For emergencies you should call our Customer Service Centre on 0345 606 6171.

You should contact UK Power Networks helpline on 0800 783 8838 if a street light outside, and the lights in your property, are flickering. This may indicate a problem with the electricity supply, not the street light.

Non-emergency faults

For all other problems it's quicker and easier to report a fault by using our online reporting form.

Using our online form takes about 5 minutes.


Before reporting

To report a street light you'll need the following information:

  • location of the faulty street light (the parish or town and road name)
  • unit number (this can be found on a plastic plate attached to the column of the street light)
  • details of the fault (e.g. street lamp out, flashing lamp etc.)
  • your personal information (name, address, contact details)


After reporting

We aim to repair faulty street lights within 2 weeks.

If the fault you report is an emergency, we'll aim to make it safe within 2 hours.

If we find the cause of a faulty light is a problem with the electricity supply we will refer it to the electricity supplier. It'll then become their responsibility to resolve the problem.


Other ways to report

Reporting a non-emergency problem online is quicker and easier. It also saves money, which can be used to improve services.

But you can report a problem by email or phone using the following contact details: