Report a problem
Use the Highways Reporting Tool to report a faulty or obscured:
When will repairs be completed?
We aim to repair faulty street lights within 2 weeks.
Priority is given to dangerous faults and are normally made safe within 2 hours.
If a faulty light is caused by a problem with the electricity supply we'll refer it to the electricity supplier. It might take several months for them to fix the fault, depending on their commitments at the time.
Part night lighting
Part-night lighting is used to reduce our energy consumption, saving both costs and carbon.
All street lights 6 metres and below in height are switched off between midnight and 5:30am.
- lights at major junctions/roundabouts
- areas of high night time use, for example, train stations, leisure centres, nightclubs
- areas where a lack of lights could cause increased crime
- near pedestrian crossings, footbridges, subways and remote alleys linking residential streets
- near sheltered housing for the elderly
- at level crossings, speed humps and traffic lights
- at bus stops and public car parks
The emergency services can ask for lights to be turned on.
Request a new light
We prefer not to provide additional lighting as we are trying to reduce light pollution, energy consumption and maintenance costs.
Contact your local parish or town council to see if they'll support your request. They'll normally have to pay for the costs of the initial installation and ongoing maintenance and energy costs
Contact Customer Service quickly and easily by web chat
- Your questions will be answered quicker on web chat.
- Open Monday to Friday 9am to 4.30pm; excluding bank holidays.
Click chat with us in the right hand corner of your screen.