Report a traffic sign defect

You can report a damaged or defective road sign in Suffolk quickly and easily online. Find out how to report a problem using our Highways Reporting Tool.

Our Highways Reporting Tool allows you to report a new defect and monitor the status of existing reports. 

Do not report a traffic sign defect online if:

Reporting a problem takes about 2 minutes

By using the Highways Reporting Tool, you're agreeing to our terms of use (see "Before reporting" below).

You can begin by clicking the Start button, or read the instructions below for further guidance. 


Before reporting

Check for existing reports

You can check if a problem has already been reported by clicking on the Show Key button on the map.

The coloured icons show the progress of each report.

Terms of use 

Please ensure you understand our terms of use before using the reporting tool.

When using the reporting tool, you must not:

  • break the law (this includes libel), condone illegal activity or break copyright
  • swear, make malicious or offensive comments
  • incite hatred on the basis of race, religion, gender, nationality or sexuality or other personal characteristics
  • advertise commercial products and services, although you can mention relevant products and services as long as they support your comment
  • impersonate or falsely claim to represent a person or organisation
  • post comments that are unrelated to highways fault reporting
  • make comments which are party political in nature
  • make comments about other people’s actions, activities or of a personal nature

We reserve the right to remove messages at any time for any of the above.

For serious or persistent breaches of these guidelines, we reserve the right to prevent users from making further reports. 

How to use the reporting tool

1. Read the information on the entry screen then click the Continue button

2. Find your location by typing the road name, parish or postcode of the problem in the search box. (You can also use the "Find my location" button in the bottom right-hand corner of the screen.)

3. Click on the map to plot the location of the problem (you can drag and drop to pinpoint the exact location)

4. Complete the Report a Problem form

5. Click the Submit Report button


After reporting

We'll investigate your report, and make a decision on any action to be taken within the next 30 days.

The response to a report is based on:

  • the type of problem
  • what road category the report is on
  • risk to public safety

If you provided an email address, you'll receive a reference number for your report and updates on what will happen next.

If you did not provide an email address you can still check for updates - use the search box or zoom in to your report location and click on the coloured pin for information.

You can read more about how we manage and prioritise traffic sign defects.


Other ways to report

Reporting a non-emergency problem online is quicker and easier. It also saves money, which can be used to improve services.

However, you can report a problem by email or phone using the following contact details: