Highways Reporting Tool terms of use

How to use our Highways Reporting Tool and what happens after you report an problem on Suffolk Highways.

By using the Highways Reporting Tool, you're agreeing to our terms of use shown below.

Please ensure you understand our terms of use before using the reporting tool.

When using the reporting tool, you must not:

  • break the law (this includes libel), condone illegal activity or break copyright
  • swear, make malicious or offensive comments
  • incite hatred on the basis of race, religion, gender, nationality or sexuality or other personal characteristics
  • advertise commercial products and services, although you can mention relevant products and services as long as they support your comment
  • impersonate or falsely claim to represent a person or organisation
  • post comments that are unrelated to highways fault reporting
  • make comments which are party political in nature
  • make comments about other people’s actions, activities or of a personal nature
  • include names and addresses of yourself or other residents

We reserve the right to remove messages at any time for any of the above.

For serious or persistent breaches of these guidelines, we reserve the right to prevent users from making further reports. 

Start reporting

Use the Highways Reporting Tool to see if the problem has already been reported.

Click on the Show Key button on the map; the coloured icons show the progress of each report.

Highways reporting tool key

1. Read the information on the entry screen then click the Continue button

2. Find your location by typing the road name, parish or postcode of the problem in the search box. (You can also use the "Find my location" button in the bottom right-hand corner of the screen.)

3. Click on the map to plot the location of the problem (you can drag and drop to pinpoint the exact location)

4. A red pin will be displayed indicating Report Logged  Red pin highways reporting tool

5. Complete the Report a Problem form

6. Click the Submit Report button

If you provide an email address, you'll receive a reference number for your report and updates on what will happen next. 

 

 

We'll investigate your report, and make a decision on any action that may need to be taken and by when.  

The response to a report is based on:

  • the type of problem
  • what road category the report is on
  • risk to public safety

If you provided an email address, you'll receive a reference number for your report and updates on what will happen next. 

If you did not provide an email address you can still check for updates - use the search box or zoom in to your report location and click on the coloured pin for information.

The colour of the pins on the highways reporting tool changes as the report is assessed.

Highways reporting tool key

Red pin - Report Logged - remain red until we have made a decision on the action to be taken - at which point the pin will change to one of the following colours:

  • Yellow pin - works ordered to deal with the reported issue
  • Gold pin - further investigation of the reported issue is required
  • Blue pin - the defect does not require immediate action but will be monitored as part of routine inspections
  • Green pin - a decision has been made on any action to be taken and the report is closed.  This could mean work being undertaken after the date of closure of the report, or that the issue reported is not our responsibility and we have provided the reporter with details of where the report should be redirected
  • Purple pin - work generated as part of our routine inspections is shown

Blue and Green pins disappear from the highways reporting tool after 14 days.

You can read more about how we manage and prioritise pothole repairs.

Reporting a non-emergency problem online is quicker and easier. It also saves money, which can be used to improve services.

However, you can report a problem by email or phone using the following contact details: