How help and support is provided
Trading Standards supports and assists both consumers and businesses. We advise on and enforce laws that govern the way we buy, sell, rent and hire goods and services.
Consumer Advice and Criminal Complaints
Our partner Citizens Advice consumer service, will assess all issues raised by the public and, where appropriate, provide advice about how to resolve them. They'll then share the information with us so that we can tackle wider problems with businesses at a local level.
We:
- use the information that Citizens Advice consumer service shares with us to direct our resources at the areas of greatest need.
- might use this information to take action to stop the trader from acting unfairly, for example by educating them about the law. If necessary, we may take legal action against them to stop their illegal practices.
Contact the Citizens Advice Consumer Service
Advice for businesses
Trading Standards support and encourage businesses by giving advice and information to help businesses get it right first time.
We can help businesses with start up advice, with the labelling of their products, assist them with setting up due diligence systems, carry out checks on their weighing equipment, provide information on resolving consumer disputes and offer guidance on product safety, credit advertising and various other areas of legislation.
Business Companion provides information for businesses and individuals that need to know about trading standards and consumer protection legislation.