Suffolk Trading Standards

Trading Standards help, and customer rights advice for consumers and businesses.

How help and support is provided

Trading Standards supports and assists both consumers and businesses. We advise on and enforce laws that govern the way we buy, sell, rent and hire goods and services.

Consumer Advice and Criminal Complaints

Our partner Citizens Advice consumer service, will assess all issues raised by the public and, where appropriate, provide advice about how to resolve them. They'll then share the information with us so that we can tackle wider problems with businesses at a local level. 

We:

  • use the information that Citizens Advice consumer service shares with us to direct our resources at the areas of greatest need.
  • might use this information to take action to stop the trader from acting unfairly, for example by educating them about the law. If necessary, we may take legal action against them to stop their illegal practices.

Contact the Citizens Advice Consumer Service

Advice for businesses

Trading Standards support and encourage businesses by giving advice and information to help businesses get it right first time. 

We can help businesses with start up advice, with the labelling of their products, assist them with setting up due diligence systems, carry out checks on their weighing equipment, provide information on resolving consumer disputes and offer guidance on product safety, credit advertising and various other areas of legislation.

Business Companion provides information for businesses and individuals that need to know about trading standards and consumer protection legislation.

Go to Business Companion

Advice and guidance from Suffolk Trading Standards

Report an issue to Trading Standards

Report a scam, faulty product or poor service to the Citizens Advice consumer service. Find out what happens after you report a problem.

About Suffolk Trading Standards and enforced legislation list

See Suffolk Trading Standards' current service plan, enforcement policies and enforced legislation list. Find out how to give feedback about our service.

Suffolk Trading Standards for businesses

Free impartial business support and advice to help new and existing businesses in Suffolk.

Product safety advice and recalls

Check what products have been recalled or find the latest product safety advice.

Scams

About the different types of scams and how to support victims of scams. How to 'Take a Stand Against Scams' with Suffolk Trading Standards.

Suffolk Trading Standards events

Events where you can meet us and get advice and guidance about consumer safety.

Fair trading

Law and fair trading advice relating to underage sales, age, weights and measures and protecting consumers from rogue traders.

Petroleum

Petroleum storage, licensing and decommissioning and why businesses, organisations and individuals must have a Petroleum Storage Certificate.

Animal welfare

Find out how we promote and maintain the standards of animal health and welfare in Suffolk.

Find a weighbridge

Find locations, opening times and contact details for weighbridges in Suffolk.

Become a Consumer Champion

How to apply to become a Consumer Champion in Suffolk and what is expected from Consumer Champions.

Working with food

How we work to ensure that food and drink regulations are complied with, so consumers can be confident in what they buy.

Single Point of Contact (SPoC) for border controls of non-food products

Arrangements regarding entries to the UK subject to Trading Standards controls.

Import Surveillance Team

Our import surveillance team carries out examinations of high risk consumer products arriving in the UK via the Port of Felixstowe.

Advice on the storage of fireworks

Advice on storing and selling of explosives, fireworks and other pyrotechnics.