Family Hubs

A place for families, parents, carers and young people in Suffolk to find support and advice.

A Family Hub is somewhere families, parents, carers, young people can get support.

Our Family Hub model includes:

  • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
  • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
  • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
  • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

Across Suffolk we have 17 full time Family Hubs and 12 part time Family Hubs. Our full time Family Hubs will open Monday to Friday 9am to 5pm and will offer a range of wide range of services for families, parents, carers and young people.

Our part time Family Hubs will be focusing on outreach, bringing services to communities, for anyone that might find it difficult to access a main Family Hub. 

This will mean we can:

  • make sure families get help easily – no matter where they live

Across all our hubs, services could be offered in the evenings and weekends.

Find your nearest Family Hub in Suffolk

Each Family Hub will provide different services and activities during a week.  Services will be based upon the needs of the families, parents, carers and young people living in the community where the Family Hub is based. 

Some sessions and activities will be open to all, and others might need to be booked. 

The types of service you might find in a Family Hub could include:

  • Health and Children’s Centres Services
  • Speech and Language Therapy
  • Midwifery services
  • Parenting support
  • Mental Health support
  • Crisis outreach service
  • Community groups such as youth clubs and parent and toddler groups
  • Voluntary sector such as Homestart and Realise futures
  • Social Care
  • Early Help
  • Information, advice, and guidance

Suffolk’s Health and Children Centres provided support for parents with children under 5.  

Family Hubs will extend the age range to support all 0-19 year olds, and up to 25 years for young people with SEND. Across Suffolk, our Health and Children's Centre teams will continue to offer services and support for parents and children under 5’s from our Family Hubs.

Raising children, amongst other challenges, is far from easy, and families do not just need support when children are young.

When early help is not available and parents have to struggle alone, children often have more physical and mental health problems, under- perform at school and are much less likely to fulfil their potential. We want to make sure families, parents, carers and young people get the right support at the right time, when they need it most.

Any family, parent, carer or young person can use and access a Family Hub.

Some services will be available only to those who have the greatest needs, but there will also be services available to any family, parent, carer or young person who needs them (for example child health clinics and adult learning groups).

You can:

  • walk in during opening times 
  • call a Family Hub
  • or a professional person can refer you

Wherever you live, you will be able to get help from one of our Family Hubs.