Health services in Suffolk

Find out who provides health services across the county, including the NHS and Clinical Commissioning Groups (CCGs).

NHS services

In an emergency,  you should always call  999.

The NHS provides the:

NHS website which provides information and guidance about health
NHS 111 service (NHS non-emergency number)

You don't need to know your NHS number to access NHS services, but it can be useful to have it.

For non-urgent matters, contact your GP surgery.

If you're under the care of community health services or mental health services, you should continue to use the number you have been given for your specific treatment.

Mental health services

From the 1 April 2022, the way Mental Health Services in Suffolk are delivered changed. Read more here: Mental health social work services in Suffolk

Wellbeing Suffolk offers a range of services to help you improve your health and wellbeing. Visit their website to see the services on offer and how you can access them.

Talking about Mental Health Services in Suffolk strategy

A strategy has been developed for adult mental health services in Suffolk for the period 2019 to 2029.

The groups working together on this strategy include:

Ipswich and East Suffolk Clinical Commissioning Group
West Suffolk Clinical Commissioning Group
Suffolk Constabulary
Suffolk County Council 
service users, families and the voluntary sector

From feedback and national best practice, we've drawn up priorities to improve mental health care in Suffolk. These will support people in crisis, join up services and improve care and support. We have also discussed the areas for action and would like to understand how important they are.

Community health services

Suffolk Community Healthcare  has been commissioned by NHS Suffolk to provide a comprehensive range of NHS services to people in Suffolk (excluding the Waveney area). This covers a wide range of services including community hospitals, day and treatment and community teams (for example, district nurses, physiotherapists and occupational therapists), community matrons and specialist nursing.

East Coast Community Healthcare CIC provides similar services in Great Yarmouth and Waveney. 

Planning health care in your area

Integrated Care Partnerships (ICPs) are a broad alliance of organisations and representatives who plan and buy health care services for local areas.

ICPs bring together the NHS, local government, the voluntary, community and social enterprise (VCSE) sector and other partners to focus on prevention, wider social and economic factors affecting people’s health and reducing health inequalities.

There are 2 ICPs in Suffolk:

Healthwatch Suffolk

Healthwatch Suffolk helps you get the best out of health and social care services in Suffolk. Using the things you tell them to influence the delivery and design services in the county.

Patient Advice and Liaison Services (PALS)

PALS offer support, information and help to patients, their families, carers and friends. They can help you to find out about NHS services, voice concerns and make complaints. Find PALS services in Suffolk.

Other services

The AccessAble website gives detailed advice on the accessibility of all NHS Suffolk premises.

Suffolk Advocacy Service offers advocacy and self-advocacy services for people across the county who lack mental capacity or have a mental health condition. Find more advocacy organisations in Suffolk.