Emergency planning for carers and Herbert Protocol

Create a plan that says what will happen in an emergency where you're unable to provide care and how the Herbert Protocol can be used if someone is lost.

What is a Family Carer Emergency Plan?

A Family Carer Emergency Plan is a plan that sets out what will happen to the person you care for in the case of an emergency.

By completing a plan, you can identify someone that you would like to be contacted if an emergency occurs and you are unable to provide care.

The plan is for carers who are depended on as the main source of support for a person.

How to apply 

You can apply for a Family Carer Emergency Plan by completing an application form. There's no charge for this service. 

Download the application form

Submit the form by emailing it to customer.first@suffolk.gov.uk.

If you need to speak to an adviser to go through the form with you, contact adult social care (Customer First). 

After you have completed the form, you will receive a key fob with the contact details for Customer First and your ID number.

How does the plan work?

In an emergency, you should contact Customer First. They're available 24 hours a day. 

Give them your ID number, and they will get in touch with the contact listed on your plan.

Caring for someone at risk of getting lost

Thinking ahead and completing a ‘Herbert Protocol’ form can help you find them should they disappear.

The form can be handed to the police to reduce the time taken in gathering this information and inform the investigation to locate them more quickly, safeguard them more effectively, and return them to safety before any harm can come to them.

If you are a family carer, relative or a care provider we recommend you complete the form and keep it home in case the person you care for disappears:

Read more about missing people and Herbert Protocol on suffolk.police.uk.