If you need to contact us about online services
- Webchat is the quickest and easiest way to contact Customer Services. Available Monday to Friday, 9am to 4:30pm.
The button in the right hand corner will say 'chat available' when you can talk to someone. - Email: customer.services@suffolk.gov.uk
- Telephone: 0345 606 6067
- Find the contact details of other council services
Report
Care and support for adults
Children, families and learning
- Report a child or young person at risk of abuse, harm or neglect
- Multi-agency referral form to Children's Social Care (on the Suffolk Safeguarding Partnership website)
- Home to school/college travel problem
Community and safety
Fire, rescue and emergencies
Roads and transport
Go directly to our Highways Reporting Tool, or for further information, choose from:
- Blocked drain
- Bridge or highway structure
- Cycle lanes or tracks
- Drain-manhole cover
- Debris, weeds or mud on the road
- Flooding
- Heavy goods vehicle incident
- Grass cutting
- Lit sign or bollard
- Missing or damaged barriers or guardrails
- Missing or faded road markings
- Obscured, missing or damaged sign
- Pothole
- Pavement defect
- Public right of way
- Public transport problem
- Street light
- Traffic signal or pedestrian crossing
- Tree or hedge affecting the highway
By using the Highways Reporting Tool, you're agreeing to our terms of use.
Apply
Adult social care and health
Births, deaths and ceremonies
- Copy of a birth, marriage, civil partnership or death certificate
- Venue licence for marriages and civil partnerships
Children, families and learning
- Apply for a secondary or primary school place
- Move to a different school (in-year applications)
- Free school meals
- Home to school / college photo application form
- Home to school / college travel
- How to apply to become a school governor
- Body of persons licence
- Chaperone licence
- Child performance licence
- Child employment licence
Council and democracy
Fire, rescue and emergencies
- Free smoke alarms and carbon monoxide alarms (landlords only)
Business and licences
- Animal feed licence
- Annual fireworks licence
- Fireworks and explosives licence
- Licence for festive decorations on the highway
- Performing animal licence
- Petroleum licence
- Poisons licence
- Scaffold licence
- Skip licence
- Sports ground safety certificate
- Weighbridge operator certificate
Planning, waste and environment
Roads and transport
- Access protection markings (white 'H' markings)
- Advisory disabled parking bay
- Age related free travel bus pass
- Apply for a Blue Badge
- Apply for a highways licence
- Apply for a temporary road closure
- Apply to close a road for an event
- Apply to move abnormal loads by road
- Consent for works affecting ordinary watercourses
- Dropped kerb/vehicle access
- Notice of works
Pay
Please note, we're unable to accept American Express (AMEX) or Diners Club payment cards.
Children, families and learning
- Assisted Instrument Purchase Scheme (Suffolk County Music Service)
- Music or drama activity
- School meals
- School attendance penalty notice
- Pay for school uniforms
- Pay for school trips
Planning, waste and environment
Roads and transport
- Blue Badge
- Road markings
- Road safety training course
- Streetworks fixed penalty notice
- Pay the fee for a temporary road closure
- Pay the fee for closing a road for an event
Other payments
Other
Adult social care and health
Births, deaths and ceremonies
Children, families and learning
- Make an enquiry about fostering or adoption
- Make a complaint about a school
- Find school term and holiday dates
- Register at a local Children's Centre
- Replace a home to school travel pass