Contact us

Find contact details for council services and how to find our offices in Bury St Edmunds, Ipswich and Lowestoft.

Report, apply or pay online 

Looking online or searching our website for something is quicker and costs less than a phone call.

Go to online services


Who would you like to contact?

Webchat Your question about social care will be answered quicker by webchat
Email customer.first@suffolk.gov.uk
Phone 0808 800 4005
Opening hours Monday to Thursday, 8am to 5:20pm
Friday, 8am to 4:20pm
Information Help for Adults

CSE V CMYK

Webchat

Chat with us*

Email admissions@suffolk.gov.uk
Phone 0345 600 0981
Information

Applying for a secondary school place

Applying for a primary school place

Move to a different school (in-year applications)

School admissions FAQs


* Your questions will be answered quicker on webchat. 
Open Monday to Friday 9am to 4:30pm (excluding bank holidays).

Email childcare.planning@suffolk.gov.uk
Phone  0345 608 0033 (Suffolk Family Information Service)
Twitter  www.twitter.com/SuffolkFIS
Opening hours Monday to Friday, 9am to 5pm
Information Family Information Service
Email emergency.planning@suffolk.gov.uk
Phone 01473 265321
Twitter www.twitter.com/SuffolkPrepared
Opening hours Monday to Friday, 8:30am to 4:30pm
Information Emergency planning
Email fire.businesssupport@suffolk.gov.uk
Phone 01473 260588 (999 in an emergency)
Twitter www.twitter.com/SuffolkFire
Opening hours Monday to Thursday, 9am to 5pm and Friday, 9am to 4pm 
Information Fire and Rescue Service
Email fosterandadopt@suffolk.gov.uk
Phone 01473 264800
Twitter twitter.com/Suff_FostAdopt
Opening hours Monday to Thursday, 9am to 5pm and Friday, 9am to 4pm
Website fosterandadopt.suffolk.gov.uk

You can report a non-emergency faulty street light quickly and easily online.

Report a highways issue

Online Report a highway issue
Phone 0345 606 6171
Twitter www.twitter.com/Suff_highways

General highways enquiries

Webchat

Chat with us*

Phone 0345 606 6171
Email customer.service@suffolk.gov.uk


* Your questions will be answered quicker on webchat.
Open Monday to Friday 9am to 4:30pm (excluding bank holidays).

Email waste.management@suffolk.gov.uk
Phone 0345 606 6067 
Twitter Check for any closures (such as severe weather) of Household Waste Recycling Centres at www.twitter.com/Suffolkhwrc
Information Waste and recycling and fly tipping
Email communications.team@suffolk.gov.uk
Phone 01473 264389
Filming in Suffolk Apply for permission to film

Visit our council news archive to read recent articles. 

Phone 0800 090 2911
Opening hours 24 hours a day
Information Pay an invoice
Email pensions@suffolk.gov.uk
Phone 0345 605 3000
Information Pensions
Record Office locations
  • Bury St Edmunds
  • Ipswich
  • Lowestoft
Opening times and contact details Visit www.suffolkarchives.co.uk to find opening times for each Record Office
Twitter www.twitter.com/KeyToThePast
Online www.suffolkarchives.co.uk

Bury St Edmunds 

Email bury.registrars@suffolk.gov.uk
Phone 0345 607 2060
Address 7 Angel Hill, Bury St Edmunds, IP33 1UZ
Opening hours

Monday to Friday, 9am to 5pm

(Closed until 11am on the third Wednesday of every month)

Ipswich

Email ipswich.registrars@suffolk.gov.uk
Phone 0345 607 2050
Address St Peter House, 16 Grimwade Street, Ipswich, IP4 1LP
Opening hours

Monday to Friday, 9am to 4pm

(Closed until 11am on the last Thursday of every month)

Lowestoft 

Email lowestoft.registrars@suffolk.gov.uk
Phone 0345 607 2070
Address

2 Canning Road, Lowestoft NR33 0EQ

Opening hours

Monday, Tuesday, Thursday and Friday at 9:30am to 4pm

(Closed from 2pm on the last Thursday of every month)

Stowmarket

Email stowmarket.registrars@suffolk.gov.uk
Phone 0345 607 2050
Address Milton House, 5 Milton Road South, Stowmarket, IP14 1EZ
Opening hours

Monday, Tuesday, Thursday and Friday, 9:30am to 4pm

(Closed from 2pm on the second Tuesday of every month)

Sudbury

Email sudbury.registrars@suffolk.gov.uk
Phone 0345 607 2080
Address The Town Hall, Old Market Place, Sudbury, CO10 1TL
Opening hours

Monday, Tuesday, Wednesday and Friday, 9:30am to 4pm

(Closed until 11am on the second Wednesday of every month)

Woodbridge

Email woodbridge.registrars@suffolk.gov.uk
Phone 0345 607 2090
Address 26a Quayside, Woodbridge, IP12 1BH
Opening hours

Tuesday to Friday, 9:30am to 4pm

(Closed until 11am on the first Wednesday of every month)

Find out more about our HM Registrars and Coroners Service.

Email customer.service@suffolk.gov.uk
Phone 0345 606 6067
Information Community safety
Email passenger.transport@suffolk.gov.uk
Phone 0345 606 6171
Twitter www.twitter.com/suffolkonboard
Online www.suffolkonboard.com
Journey planner www.suffolkonboard.com/journeyplanner
Opening hours Monday to Friday, 8:30am to 5.30pm
Email tradingstandards@suffolk.gov.uk
Phone 0345 404 0506 (Citizens Advice service)
Twitter www.twitter.com/SuffolkTS
Information Trading Standards for businesses or consumers

Find us

Our head office

Suffolk County Council

Endeavour House

8 Russell Road

Ipswich

IP1 2BX

Accessible facilities and services at Endeavour House

Landmark House

4 Egerton Road 

Ipswich

IP1 5PF

How to find us at Landmark House

West Suffolk House

Western Way

Bury St Edmunds 

IP33 3YU

How to find us at West Suffolk House

Riverside

4 Canning Road

Lowestoft

NR33 0EQ

How to find us at Riverside Campus

Translations services

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