Contact us

Find out how to contact Suffolk County Council by email and phone, on social media or by visiting our offices.

Social care emergencies should be reported to social services on 0808 800 4005.

Visit our online services page to find out how to report, apply or pay for something via our website. 

You can also learn how to make a complaint or make a freedom of information request online. 

Want to contact your county councillor? Find your councillor and get in touch. 

Calls to 0345 numbers costs no more than a geographical number, e.g. 01473. Calls to 0345 numbers from landlines and mobiles are included in free call packages. 

Email community.safety@suffolk.gov.uk
Phone 0345 606 6067
Information Community safety
Email customer.service@suffolk.gov.uk
Phone 0345 606 6067 
Twitter www.twitter.com/suffolkcc
Opening hours Monday to Friday, 8.30am to 6pm
Email childcare.planning@suffolk.gov.uk
Phone Suffolk Families Information Service on 0345 608 0033
Twitter www.twitter.com/SuffolkFIS
Opening hours Monday to Friday, 9am to 5pm
Information Families Information Service
Email emergency.planning@suffolk.gov.uk
Phone 01473 265321
Twitter www.twitter.com/SuffolkPrepared
Opening hours Monday to Friday, 8.30am to 4.30pm
Information Emergency planning
Email fire.businesssupport@suffolk.gov.uk
Phone 01473 260588 (999 in an emergency)
Twitter www.twitter.com/SuffolkFire
Opening hours Monday to Thursday, 9am to 5pm; Friday, 9am to 4pm (24 hours a day for emergencies)
Information Fire and Rescue Service
Email fosterandadopt@suffolk.gov.uk
Phone 01473 264800
Twitter www.twitter.com/Suff_FostAdopt
Opening hours Monday to Thursday, 9am to 5pm; Friday, 9am to 4pm
Information Fostering and adoption
Email customer.service@suffolk.gov.uk
Phone 0345 606 6171
Twitter www.twitter.com/Suff_highways
Information Highways
Email waste.management@suffolk.gov.uk
Phone 0345 606 6067 
Twitter www.twitter.com/Suffolkhwrc
Information Waste and recycling
Email press.desk@suffolk.gov.uk
Phone 01473 264389

Visit our council news archive to read recent articles. 

Phone 0800 090 2911
Opening hours 24 hours a day
Information Pay an invoice
Email pensions@suffolk.gov.uk
Phone 0345 605 3000
Twitter www.twitter.com/sccpensions
Information Pensions

Bury St. Edmunds

Email

bury.ro@suffolk.gov.uk

Phone

01284 741212

Address

Suffolk Record Office, 77 Raingate Street, Bury St Edmunds, Suffolk, IP33 2AR

Opening hours

Monday to Saturday, 9.30am to 4.30pm (closed Wednesday)

Ipswich

Email

ipswich.ro@suffolk.gov.uk

Phone

01473 263910

Address

Suffolk Record Office, Gatacre Road, Ipswich, Suffolk, IP1 2LQ

Opening hours

Monday to Saturday, 9.30am to 4.30pm (closed Wednesday)

Lowestoft

Email

lowestoft.ro@suffolk.gov.uk

Phone

01502 674680

Address

Suffolk Record Office, The Library, Clapham Road South, Lowestoft, Suffolk, NR32 1DR

Opening hours

Monday to Saturday, 9.30am to 4.30pm (closed Wednesday)

Find out more about the Suffolk Record Office

Follow us on Twitter: www.twitter.com/KeyToThePast

Bury St Edmunds 

Email bury.registrars@suffolk.gov.uk
Phone 01284 732888
Address

7 Angel Hill, Bury St Edmunds, IP33 1UZ

Opening hours Monday to Friday, 9am to 5pm

Woodbridge 

Email melton.registrars@suffolk.gov.uk
Phone 01394 387876
Address

The Lindos Centre, Saddlemakers Lane, Melton, Woodbridge, IP12 1PP

Opening hours Tuesday to Friday, 9.30am to 4pm

Stowmarket

Email stowmarket.registrars@suffolk.gov.uk
Phone 01449 612054 (Due to a fault this office is currently unable to receive calls. Please try again later)
Address

Milton House, 5 Milton Road South, Stowmarket, IP14 1EZ

Opening hours Monday to Friday, 9.30am to 4pm (closed Wednesday)

Ipswich

Email ipswich.registrars@suffolk.gov.uk
Phone 01473 292777
Address

St Peter House, 16 Grimwade Street, Ipswich, IP4 1LP

Opening hours Monday to Friday, 9am to 4pm

Sudbury

Email sudbury.registrars@suffolk.gov.uk
Phone 01787 314050
Address

The Town Hall, Old Market Place, Sudbury, CO10 1TL

Opening hours Monday to Friday, 9.30am to 4pm (closed Thursday)

Lowestoft 

Email lowestoft.registrars@suffolk.gov.uk
Phone

01502 528160

Address

2 Canning Road, Lowestoft NR33 0EQ

Opening hours Monday to Friday, 9.30am to 4pm (closed Wednesday)

Find out more about our HM Registrars and Coroners Service.

Email admissions@suffolk.gov.uk
Phone 0345 600 0981
Information Applying for a school place
Email customer.first@suffolk.gov.uk
Phone 0808 800 4005
Opening hours Monday to Friday, 8am to 6.45pm
Information Customer First
Email tradingstandards@suffolk.gov.uk
Phone 0345 404 0506 (Citizens Advice service)
Twitter www.twitter.com/SuffolkTS
Information Trading Standards for businesses or consumers
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