Contact us

Find out how to contact a council service and where our offices are.

Report, apply or pay online 

You may be able to do what you need to using our website quickly and easily. 

Go to online services

Contact a council service

Call charge information

  • 0800 and 0808 numbers are free from mobile phones and landlines.
  • 0345 numbers are charged at the same rate as standard landline numbers that start with 01 or 02. If your phone tariff offers inclusive calls to landlines, calls to 0345 numbers will also be included on the same basis.

 

Webchat Your question about social care will be answered quicker by webchat
Email customer.first@suffolk.gov.uk
Phone 0800 917 1109
Opening hours Monday to Thursday, 8am to 5:20pm
Friday, 8am to 4:20pm
Outside these hours this number will divert to the Emergency Duty Service. They can respond to any matters that can not wait until the next working day.
Address 

Customer First, First Floor, Beacon House
Landmark Business Park, White House Road, Ipswich, IP1 5PB (Please note this address is for post and not open to the public)

CSE V CMYK

Webchat Your question about social care will be answered quicker by webchat
Email customer.first@suffolk.gov.uk
Phone 0808 800 4005
Opening hours Monday to Thursday, 8am to 5:20pm
Friday, 8am to 4:20pm
Outside these hours this number will divert to the Emergency Duty Service. They can respond to any matters that can not wait until the next working day.
Address 

Customer First, First Floor, Beacon House
Landmark Business Park, White House Road, Ipswich, IP1 5PB (Please note this address is for post and not open to the public)

CSE V CMYK

Webchat

Chat with us*

Email admissions@suffolk.gov.uk
Phone 0345 600 0981
Information

Applying for a secondary school place

Applying for a primary school place

Move to a different school (in-year applications)

School admissions FAQs


* Your questions will be answered quicker on webchat. 
Open Monday to Friday 9am to 4:30pm (excluding bank holidays).

Email childcare.planning@suffolk.gov.uk
Phone  0345 608 0033 (Suffolk Family Information Service)
Twitter  www.twitter.com/SuffolkFIS
Opening hours Monday to Friday, 9am to 5pm
Information Family Information Service
Email emergency.planning@suffolk.gov.uk
Phone 01473 265321
Twitter www.twitter.com/SuffolkPrepared
Opening hours Monday to Friday, 8:30am to 4:30pm
Information Emergency planning
Email Complete our online form
Phone 01473 260588 (999 in an emergency)
Twitter www.twitter.com/SuffolkFire
Opening hours Monday to Thursday, 9am to 5pm and Friday, 9am to 4pm 
Information Fire and Rescue Service
Email fosterandadopt@suffolk.gov.uk
Phone 01473 264800
Twitter twitter.com/Suff_FostAdopt
Opening hours Monday to Thursday, 9am to 5pm and Friday, 9am to 4pm
Website fosterandadopt.suffolk.gov.uk

Report a highways issue

Online Report a highway issue
Phone 0345 606 6171
Twitter www.twitter.com/Suff_highways
Information Report a problem on the highway in a emergency

You can report a non-emergency faulty street light quickly and easily online.

General highways enquiries

Webchat

Chat with us*

Phone 0345 606 6171
Email customer.services@suffolk.gov.uk


* Your questions will be answered quicker on webchat.
Open Monday to Friday 9am to 4:30pm (excluding bank holidays).

Email communications.team@suffolk.gov.uk
Phone 01473 264389
Filming in Suffolk Apply for permission to film

Visit our council news archive to read recent articles. 

Phone 0800 090 2911
Opening hours 24 hours a day
Information Pay an invoice
Email pensions@suffolk.gov.uk
Phone 0345 605 3000
Information Pensions
Record Office locations
  • Bury St Edmunds
  • Ipswich
  • Lowestoft
Opening times and contact details Visit www.suffolkarchives.co.uk to find opening times for each Record Office
Twitter www.twitter.com/KeyToThePast
Online www.suffolkarchives.co.uk
Email waste.management@suffolk.gov.uk
Phone 0345 606 6067 
Twitter Check for any closures (such as severe weather) of Suffolk Recycling Centres @suffolkrc on Twitter
Information Waste and recycling and fly tipping

Bury St Edmunds 

Email bury.registrars@suffolk.gov.uk
Phone 0345 607 2060
Address 7 Angel Hill, Bury St Edmunds, IP33 1UZ
Opening hours

Monday to Friday, 9am to 5pm

(Closed until 11am on the third Wednesday of every month)

Ipswich

Email ipswich.registrars@suffolk.gov.uk
Phone 0345 607 2050
Address St Peter House, 16 Grimwade Street, Ipswich, IP4 1LP
Opening hours

Monday to Friday, 9am to 4pm

(Closed until 11am on the last Thursday of every month)

Lowestoft 

Email lowestoft.registrars@suffolk.gov.uk
Phone 0345 607 2070
Address

2 Canning Road, Lowestoft NR33 0EQ

Opening hours

Monday, Tuesday, Thursday and Friday at 9:30am to 4pm

(Closed from 2pm on the last Thursday of every month)

Stowmarket

Email stowmarket.registrars@suffolk.gov.uk
Phone 0345 607 2050
Address Milton House, 5 Milton Road South, Stowmarket, IP14 1EZ
Opening hours

Monday, Tuesday, Thursday and Friday, 9:30am to 4pm

(Closed from 2pm on the second Tuesday of every month)

Sudbury

Email sudbury.registrars@suffolk.gov.uk
Phone 0345 607 2080
Address The Town Hall, Old Market Place, Sudbury, CO10 1TL
Opening hours

Monday, Tuesday, Wednesday and Friday, 9:30am to 4pm

(Closed until 11am on the second Wednesday of every month)

Woodbridge

Email woodbridge.registrars@suffolk.gov.uk
Phone 0345 607 2090
Address 26a Quayside, Woodbridge, IP12 1BH
Opening hours

Tuesday to Friday, 9:30am to 4pm

(Closed until 11am on the first Wednesday of every month)

Find out more about our HM Registrars and Coroners Service.

Email customer.services@suffolk.gov.uk
Phone 0345 606 6067
Information Community safety
Email passenger.transport@suffolk.gov.uk
Phone 0345 606 6171
Twitter www.twitter.com/suffolkonboard
Online www.suffolkonboard.com
Journey planner www.suffolkonboard.com/journeyplanner
Opening hours Monday to Friday, 8:30am to 5.30pm
Email tradingstandards@suffolk.gov.uk
Phone 0345 404 0506 (Citizens Advice service)
Twitter www.twitter.com/SuffolkTS
Information Trading Standards

Call 0345 606 6171 and you'll be re-directed to our out of hours service.

You can contact the Digital Content Team (Web team) with feedback about the website.

Things you could tell us about

  • links that don't work or out of date documents
  • pages that were not easy to read
  • your experience of using the site

Proceed to the feedback form

Please do not use this form to contact a council service. You can contact services or our general Customer Service team shown above. 

Find us

Our head office

Suffolk County Council

Endeavour House

8 Russell Road

Ipswich

IP1 2BX

Accessible facilities and services at Endeavour House

Landmark House

4 Egerton Road 

Ipswich

IP1 5PF

How to find us at Landmark House

West Suffolk House

Western Way

Bury St Edmunds 

IP33 3YU

How to find us at West Suffolk House

Riverside

4 Canning Road

Lowestoft

NR33 0EQ

How to find us at Riverside Campus

Translations services

You can call 0345 606 6067 to have this information:

- translated into another language
- presented in another format, including audio tape or large print