Find out how to contact us or make a complaint, plus information about content guidelines, web accessibility, terms and conditions and cookies.

All pages in this section

Contact us

Find contact details for council services and how to find our offices in Bury St Edmunds, Ipswich and Lowestoft.

How to find us

Find out how to get to Suffolk County Council offices, including Endeavour House, Constantine House, West Suffolk House and Landmark House.

Online services

You can access Suffolk County Council services quickly and easily online. Find the service you need from the options.

Severe winter weather information and services

Check for school closures, public transport, travel and care services during and after severe weather.

Give feedback or make a complaint

How to make a compliment, comment or complaint about our services and how your feedback can help us improve the services provided to you.

Make a freedom of information (FOI) request

The Freedom of Information Act gives everyone the right to request written or recorded information held by Suffolk County Council.

Our website and social media

Information about the Suffolk County Council social media channels and website, including feedback we've received and our content guidelines.

Secure emails

Find out how to read and reply to secure emails from Suffolk County Council using Microsoft O365 Message Encryption (OME).

Apply for permission to film in Suffolk

Contact Screen Suffolk to arrange filming at a location in Suffolk.


Find out what accessibility standards we're working to, and how you can customise your experience of using our website.

Terms and conditions

This page tells you the terms of use which you agree to when you use the Suffolk County Council website.


Find out more about the types of cookies we use on Suffolk County Council websites.


We provide help and advice on how to get the most from our website.

Privacy and data protection

Protecting your privacy and providing information on data protection.

Privacy notice

Read Suffolk County Council's corporate privacy notice and find other service specific privacy notices.

Terms and conditions for domain names

The agreement ("Agreement") between Suffolk County Council and the individual or directorates applying for the provision of the council's services ("Customer").