Guidance on how to contact us or make a complaint, plus information about content guidelines, web accessibility, terms and conditions and cookies.

All pages in this section

Contact us

Contact details for council services and how to find our offices in Bury St Edmunds, Ipswich and Lowestoft.

How to find us

Find out how to get to Suffolk County Council offices, including Endeavour House, Constantine House, West Suffolk House and Landmark House.

Online services

You can access Suffolk County Council services quickly and easily online. Find the service you need from our list of options.

A to Z of services

Search the A to Z of council services in Suffolk. The list includes services provided by county, district and borough authorities.

Severe winter weather information and services

Information for residents and businesses in Suffolk during and after heavy snow or severe weather about gritting or roads, home care services, school closures.

Make a complaint or give feedback

You can make a comment, compliment and complaint about one of our services by phone, email or post.

Make a freedom of information (FOI) request

The Freedom of Information Act gives everyone the right to request written or recorded information held by Suffolk County Council.

Our website and social media

Information about the Suffolk County Council social media channels and website, including feedback we've received and our content guidelines.

Apply for permission to film in Suffolk

Find out how to apply for permission to film on a highway or at a location in Suffolk and how to arrange filming in Suffolk.

Secure email

Find out how to read and reply to secure email from Suffolk County Council.


We want our website to be accessible to the widest possible audience, regardless of technology or ability.

Terms and conditions

This page tells you the terms of use which you agree to when you use Suffolk.gov.uk.


Find out more about the two types of cookies we currently use on our website.


We provide help and advice on how to get the most from our website.

Privacy and data protection

Protecting your privacy and providing information on the Data Protection Act

Terms and conditions for domain names

The agreement ("Agreement") between Suffolk County Council and the individual or directorates applying for the provision of the council's services ("Customer").