Guidance on how to contact us or make a complaint, plus information about content guidelines, web accessibility, terms and conditions and cookies.

All pages in this section

Contact us

Find out how to access Suffolk County Council services and how to contact us by email and phone, on social media or by visiting our offices.

How to find us

Find out how to get to Suffolk County Council offices, including Endeavour House, Constantine House, West Suffolk House and Landmark House.

Online services

You can access Suffolk County Council services quickly and easily online. Find the service you need from our list of options.

Secure email

Find out how to read and reply to secure email from Suffolk County Council.

Make a complaint or give feedback

You can make a comment, compliment and complaint about one of our services by phone, email or post.

Make a freedom of information (FOI) request

The Freedom of Information Act gives everyone the right to request written or recorded information held by Suffolk County Council.

Introducing our new website

Welcome to the new Suffolk County Council website. Find out what we've changed, and tell us what you think.

Your feedback on our website

We've received lots of feedback about our new website. Find out what people think, and how we've responded to your comments.

Content guidelines

A style guide for the Suffolk County Council website. Find out how to write content that's simple, clear and easy to understand.

Social media

Find social media accounts used by our services, including Streetlife, Twitter, Facebook, and YouTube.


We want our website to be accessible to the widest possible audience, regardless of technology or ability.

Terms and conditions

This page tells you the terms of use which you agree to when you use Suffolk.gov.uk.


Find out more about the two types of cookies we currently use on our website.


We provide help and advice on how to get the most from our website.

Privacy and data protection

Protecting your privacy and providing information on the Data Protection Act

A to Z of services

Search the A to Z of council services in Suffolk. The list includes services provided by county, district and borough authorities.