The primary role of Suffolk Fire and Rescue Service is to deliver effective Prevention, Protection and Emergency Response services. We provide emergency services to the communities of Suffolk and its visitors 24 hours a day, 7 days a week.
The work we do to reduce fires and fire related deaths and injuries is a major contribution to reducing risk in the community and making Suffolk safer.
Suffolk Fire and Rescue Service has built up a reputation locally, regionally and nationally for high performance whilst remaining one of the most cost-efficient services in the country, through continuously improving what we do and how we do it.
Our plans for 2016-2019 build on this reputation by delivering a range of work against each of our priorities which support our ambition of Suffolk being 'a place where people live safe and fulfilling lives'.
A number of different factors, both national and local, influence what the Fire Service does.
At a national level the National Framework Document for the Fire and Rescue Service sets out the Government's expectations for the Fire and Rescue Service. This framework, together with the Fire Service's statutory responsibilities, plays an important role in what the Fire Service does.
At a local level the Suffolk Community Strategy 'Transforming Suffolk' 2008 - 2028 (PDF, 1MB) sets out how local authorities in the county, including the County Council and Fire and Rescue Service, along with Police, Health and other agencies will tackle the problems and opportunities facing Suffolk between now and 2028. As part of Suffolk County Council we work within the larger organisation towards the overarching objectives Suffolk County Council Business Plan 2016 - 2017 (PDF, 755KB).
The views of the community have a clear impact on what Suffolk Fire and Rescue Service decide to do. These views are captured through the consultation that supports our Integrated Risk Management Planning process.
For further information, including details about what has already been achieved, and what the Service plans to achieve in 2015-19, please download a copy of the Suffolk Fire and Rescue Service Plan 2016 - 2019 (PDF, 2.4MB)
Download previous Service Plan: Suffolk Fire and Rescue Service Plan 2015 - 2018 (PDF 1.3MB).
We will seek to continuously improve our leadership, capacity, communications, relationships, organisational culture, use of resources and underpinning processes to ensure they help us meet community expectations. We will promote diversity, equality and fairness in all that we do. We will achieve these aims within the financial constraints that are impacting on all public services.
Community Risk Reduction
We will work with stakeholders, partners and communities to reduce the risk of death and injury to people, and damage to property and the environment, through effective Prevention and Protection activities.
We will maintain resilient arrangements to ensure we have the right fire stations, firefighters, fire engines and equipment at the right place and at the right time to meet our statutory and discretionary responsibilities and the appropriate expectations of the public.
Health and Safety
Firefighting is inherently risky - we will maintain and improve our arrangements for meeting our statutory health and safety responsibilities, reducing the number and seriousness of accidents to our staff, and reduce our levels of sickness absence by focusing on improving our health and safety culture.
Training and Development
We will use our training and development facilities at Wattisham training centre to ensure our firefighters are amongst the best trained in the UK and that they continue to be safe, professional and competent.
Call Management and Incident Support
We will continue our collaboration with Cambridgeshire Fire and Rescue Service to deliver an effective and efficient 999 Combined Fire Control.
We will work with Suffolk communities and partners to ensure the most vulnerable people are able to help themselves, or be provided with help, to maintain and improve their safety and quality of life.