What is an emergency?
- Manholes or gratings are missing, broken or collapsed
- Damaged streetlights, traffic signals, lit bollards, lit signs
- Debris, including mud, chemical and clinical waste
- Fallen tree or branch blocking part or all the road or path
- Extensive flooding resulting in road being impassable.
This doesn't include burst pipes or water mains, which you need to contact Anglian Water - Large dead animals, for example cattle/deer/horse causing obstruction
- Overhead cables fallen across the highway
- Potholes (only potholes with a minimum diameter of 400mm and depth of 100mm on A roads and main distributor roads will be treated as an emergency)
- Road signs and other street furniture damaged so they are a direct danger or obstruction to the travelling public, for example it's bent into the path of vehicles
- Structure collapse, for example bridge, culvert, wall, fences, scaffolds, hoarding
- Traffic signals including wires exposed, physical damage to column or red lamp
Call 0345 606 6171 to report a highways problem that poses an immediate danger to the public.
When you report an emergency give:
- a description of the emergency (size or extent of problem, when it happened and the current situation)
- the location (e.g. outside No. 5, The Street, "somewhere town", or road number and location)
- your name and telephone number so we can contact you if we need more information
We manage most roads in Suffolk, however we don't maintain:
- private roads - these are the responsibility of their owner
- trunk roads - problems with these roads should be reported to the Highways England Information Line
on 0300 123 5000
Information we need about emergency situations
| Emergency | Information we need to assess the situation |
|---|---|
| Chemical spillage |
|
| Clinical waste spillage |
|
| Dead animal(s) in road |
|
| Debris in road |
|
| Flooding on road |
|
| Missing, broken or collapsed manhole or grating cover on road |
|
| Mud on road |
|
| Oil, diesel or paint spillage |
|
| Fallen overhead cables |
|
| Potholes |
|
| Damaged road sign |
|
| Damaged safety fences, guardrails or barriers |
|
| Damaged street lights, lit bollards or lit signs |
The following incidents should be reported as an emergency:
Visit street lighting for more information. |
| Traffic accidents | Road traffic accidents should be reported to the Police. |
| Damaged or faulty traffic signals |
|
| Fallen tree or branches in road or path |
|
| Snow or ice on road |
|