Make a road adoption query

Road adoption means the council taking responsibility for a road which was private. Find out how to make a road adoption query to Suffolk County Council online.

A private road is a road which has not been adopted and is privately maintained.

This means that the council, as the highway authority, is under no obligation to carry out repairs or cleaning to the road; even though it could be a public right of way to which highway and traffic law can be applied. 

The quickest and easiest way to make a road adoption query is by using our Highways Reporting Tool.

By using the Highways Reporting Tool, you're agreeing to our terms of use (see "Before submitting" below).

Click Start below to begin. It should take about 2 minutes to submit your query.


Before submitting

Use the list of streets to find out if a route in Suffolk is maintainable by us.

Check for existing reports

You can check if a query has already been submitted by clicking on the Show Key button on the map.

The coloured icons show the progress of each report.

Terms of use 

Please ensure you understand our terms of use before using the reporting tool.

When using the reporting tool, you must not:

  • break the law (this includes libel) condone illegal activity or break copyright
  • swear, make malicious or offensive comments
  • incite hatred on the basis of race, religion, gender, nationality or sexuality or other personal characteristics
  • advertise commercial products and services, although you can mention relevant products and services as long as they support your comment
  • impersonate or falsely claim to represent a person or organisation
  • post comments that are unrelated to highways fault reporting
  • make comments which are party political in nature
  • make comments about other people’s actions, activities or of a personal nature

We reserve the right to remove messages at any time for any of the above.

For serious or persistent breaches of these guidelines, we reserve the right to prevent users from making further reports. 

How to use the tool

1. Read the information on the entry screen then click the Continue button

2. Find the road location by typing the road name, parish or postcode in the search box. (You can also use the "Find my location" button in the bottom right-hand corner of the screen.)

3. Click on the map to plot the location of the road (you can drag and drop to pinpoint the exact location)

4. Complete the Report a Problem form

5. Click the Submit Report button


Other ways to submit

Submitting a road adoption query online is quicker and easier. It also saves money, which can be used to improve services.

But you can report a problem by email or phone using the following contact details: