You are entitled to free off-peak travel on buses in Suffolk once you reach eligible age. The quickest and easiest way to apply is online.
You can apply if you were:
- born on or before 5 April 1950
- born after 5 April 1950 and have reached the current State Pension age for a woman born on the same date
You can check your eligibility on the State Pension Age Calculator.
You can use your free travel bus pass:
- between 9:30am and 11pm, Monday to Friday
- all day on weekends and Bank Holidays
- anywhere in England on local bus services only
You can't use your free travel bus pass:
- in the rest of the UK
- on trains, tube or trams.
Before you apply
To apply you will need to provide a digital or scanned passport photo, as well as your:
- full name as on your passport/birth certificate
- date of birth
- national insurance number
- gender and ethnicity
- main address
- contact phone number and email address
You'll also be asked to create a password so you can log back in to your application in future, should you need to.
Renew a free bus pass
Visit suffolkonboard.com to learn how to renew your free bus pass that's due to expire on 31 March 2018.
If you have any further enquiries call 0345 600 0659 or email suffolkenquiries@euclid.ltd.uk.
Replace your bus pass or change your address
If you need to replace a lost, damaged, stolen or expired pass, or register a change of address:
- call 0345 600 0659
- email suffolkenquiries@euclid.ltd.uk
Other ways to apply
Check you're eligible before you complete an application form by using the State Pension Age Calculator.
You'll need to send:
- a passport sized, full colour photograph
- proof of eligibility with your application
Do not send original documents as these will not be returned.
Get an application form:
- Download an application form (PDF, 96KB)
- Request a form via Suffolk on Board
- Pick up a form from a Suffolk County Council office or library in Suffolk
Send your completed form to:
SCC Free Travel Bus PassPO Box 212
Waterlooville
PO7 6ZN
How to contact Customer Services
Call 0345 600 0659 if you have any questions about how to apply.
Webchat: available Monday to Friday, 9am to 4:30pm. The button in the right hand corner will say 'chat available' when you can talk to someone.