How we manage highway maintenance

How Suffolk highways are maintained, what to do if there's an highway maintenance emergency and how to claim for damage caused by highway defects.

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How highways are maintained

Learn how public highways in Suffolk are managed, inspected and maintained, and read our Highway Maintenance Operational Plan.

Highway Infrastructure Asset Management

Information about our policy, strategy and plans for maintaining highways assets in Suffolk

Repair criteria for highway defects

Find out how soon repairs are made by Suffolk Highways to repair defects on our roads.

Categories of roads, footways and cycleways

How we have classified our roads, footways and cycleways to help us prioritise highway maintenance in Suffolk

Trunk roads maintained by Highways England

Details of the A11, A12 and A14 trunk roads in Suffolk, including how they are managed and existing roadworks by Highways England.

Report a highways issue

You can report a highways issue in Suffolk quickly and easily online. Find out how using our Highways Reporting Tool.

Reporting highway maintenance emergencies

What is a highways emergency in Suffolk and what information we need to assess the situation; and who to contact about roads not managed by Suffolk Highways.

Making a highways insurance claim

How to make a claim if you think a highway defect has caused injury or damage; what you need to prove before you make a claim and how we manage claims.

Salting, gritting and clearing snow

We aim to keep public highways safe and usable in winter. Learn how we use salting and gritting to keep roads free from snow and ice.

How we're working for you

Find out about Suffolk Highways and the pieces of work we're doing right now to make public highways in Suffolk safe and accessible.

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