Meet the Team

Adult and Community Services are aligned to clinical commissioning groups covering the county of Suffolk: Ipswich and East, North and West Suffolk.

Locality teams include Neighbourhood Teams, Hospital Teams and Flexible Care and Support Teams.  Countywide teams include the Mental Health, Learning Disabilities and Autism Service, Safeguarding Service and the Independence and Wellbeing Service.  Social Workers, Occupational Therapists and Independence and Wellbeing Practitioners work alongside the Business and Finance Team and Service Development and Contracts Team.

Our Teams

Adult Social Care is rapidly changing in Suffolk. We are continuing our exciting journey of change. This is an exciting time, and you will be at the forefront of integrated working with health.
Our Integrated Neighbourhood Teams bring together practitioners from both health and social care, to work closely with a range of organisations within their own community to support our customers to live healthier, longer lives, promoting independence and wellbeing, whilst delivering personalised services in partnership with them.

You will be managing a caseload and will be part of a team where we take pride in our positive working relationships with our colleagues both externally and internally. There are real opportunities to make a difference to the quality of people’s lives as part of an Integrated neighbourhood approach.

The Flexible Care and Support Teams (FCST) work across the whole of the area working closely with locality Neighbourhood Teams, the hospital to home team and key health and community partners. These innovative teams reflect local need and work flexibly across the locality to respond to emerging demand. Being a flexible team will mean that the exact nature of the activity will change from area to area and over time.

Activities include:

  • Area Safeguarding Support and expertise
  • Support for Hospital to Home activity
  • Support for the neighbourhood/ INTeams
  • Targeted Review activity
  • Flexing to support demand for assessments
  • Supporting new initiatives i.e. CHC assessments, Discharge to assess
  • Responding to provider failure
  • Support for customers with dementia (Ips East have a specialist cluster so not relevant for all areas)

Learning Disabilities and Autism Teams

Learning Disability and Autism teams, working closely with Service Development colleagues, the Review and Audit Team, the Complex Case team and partner agencies, are pivotal to the successful delivery of services to people with learning disabilities and autism; supporting a more personalised approach to helping people to live their lives.  The Review and Audit team is a joint Operations and Service Development Team with close links to our Direct Payments and Legal teams. The team initiates comprehensive and innovative approaches to conducting reviews with people, working closely with our existing Learning Disability and Autism Teams and colleagues in Norfolk and Suffolk Foundation Trust (NSFT).

Mental Health Teams

The Access and Assessment Team is the first point of contact for all referrals coming onto Norfolk and Suffolk Foundation Trust (NSFT). Social Workers are responsible for triaging and assessing new referrals and making sound decisions based on information presented. Working as part of a busy but supportive multi-disciplinary team in carrying out these duties and linking closely with the Integrated Delivery Teams (IDT) to support the seamless transition for people who require ongoing treatment and support interventions. Applicants for this role require recent, relevant experience of working with individuals with mental ill health and the skills, knowledge and confidence to make decisions based around risk management in a challenging and fast paced environment.

The Independence and Wellbeing Service sits at the sharp end of service delivery and is focused on working with people to maintain their independence by drawing on their strengths, personal networks and local community assets. The team help keep people safe and by intervening early, help reduce, prevent and delay demand for services. The team work in an agile way, responding flexibly to competing needs and constantly prioritising workloads. The IWS work closely with our social care contact centre, providing specialist advice and guidance at the earliest stages of the customer journey and supporting the team to promote opportunities for independence. The IWS maintains a good balance of both qualified and unqualified staff, providing opportunities to develop in a range of different specialisms.

Ipswich and West Suffolk Hospital Teams work very closely with our health colleagues to support people to live healthier, longer lives, promoting independence and wellbeing, whilst delivering personalised services in partnership with them. We are looking for experienced and motivated people who will enjoy working in an acute hospital setting. You will join an enthusiastic, friendly and well-established team. You will be managing a case load and working closely with Health colleagues in the assessment process to achieve timely discharges in line with the Care Act 2014 and Discharge to Assess policy. You will work within a multi-disciplinary work environment, where we take pride in our positive working relationships with our colleagues both externally and internally.

Led by the Head of Adult Safeguarding this service consists of a small Central Adult Safeguarding Team, Deprivation of Liberty Safeguards (DoLS) Team, and an Adults Multi-Agency Safeguarding Hub (MASH) Team which is the front door of the service. Concerns come into the Multi-Agency Safeguarding Hub (MASH), where dedicated staff determine the indicative risk level of the concern and share appropriate information with colleagues such as the Police and Health. The MASH also operate a Professional Consultation Line.

Led by the Adult Safeguarding Operational Manager, the Central Adult Safeguarding Team comprises of an Adult Safeguarding Manager and a small team of Adult Safeguarding Consultants. Organisational abuse enquiries and particular high risk, complex enquiries are allocated within the Central Adult Safeguarding Team. All other enquiries are managed within Area teams. Throughout our safeguarding interventions we are committed in Making Safeguarding Personal, placing the individual at the centre of decision making. The team is a point of contact for advice, guidance and best practice relating to Adult Safeguarding matters for all organisations and teams.

Led by the Adult Safeguarding Operational Manager, the DoLS Team comprises of an Mental Capacity Act (MCA)/DoLS Manager and a small team of dedicated Best Interest Assessors (BIA) and specialist Co-Ordinators and Business Support. The team is a point of contact for advice, guidance and best practice relating to MCA and DoLS for all teams and organisations. The team is committed to providing a quality, person-centred service which protects, empowers and supports an individuals’ right to choice, liberty and security.