We use internal fire station and health and safety audits to make sure we meet our legal requirements and organisational policies. Your complaints and feedback are also used to judge our performance.
Information, data and statistics
We use various data sources to measure our performance. We've explained what they are and where you can find them below, so you can see how we are doing for yourself.
Speed of response
This measures how long we take to respond to 999 calls. It is measured from when our firefighters are first alerted of an incident up to the time when they arrive there.
Suffolk Fire and Rescue Service summary of performance October 2020 (PDF, 358KB). This file may not be suitable for users of assistive technology. Request an accessible format.
You can find national statistics on response times by fire and rescue services in England and the severity of fires on GOV.UK.
All fire statistics are published on GOV.UK in the areas listed below:
- Related content
- Incidents attended
- Dwelling fires attended
- Non-dwelling fires attended
- Deliberate fires attended
- Fatalities and casualties
- Cause of fire
- Smoke alarms
- Temporal and seasonal
- Non-fire incidents
- Response Times
- Workforce and workforce diversity
- Fire prevention and protection
- Fire pensions
- Other, e.g. fire stations and appliances by fire and rescue authority
These are collected and published by The Home Office annually.
Find all data and information about Fire and Rescue Services in the National Fire and Rescue Service Fire Statistics Monitor.