Updated 11 January 2021.
During the coronavirus pandemic the health and safety of children, young people, families and our staff is our main priority. We are providing support to children and their families virtually, in order to maintain social distancing.
Our School Nurse service during this time is as follows.
- A member of the School Nursing team can be contacted Monday to Friday 9am -5pm to provide advice and support for any concerns that you may have about your child’s/children’s health and wellbeing. You can contact them on 03456 078866 or alternatively you can email the team on firstname.lastname@example.org.
- Chathealth texting service is available for young people aged 11 to 19 years old. Texts are responded to by a member of the school nursing team between 9am and 4:30pm Monday to Friday. (excluding bank holidays). You can text them on 07507 333356.
Below are some of the key changes that have been made to the way in which we deliver our service during this pandemic, in the interests of safety and wellbeing.
- Our appointments are currently provided via telephone or video call
- Secondary schools ‘Drop In’ sessions will resume when schools reopen
- School Nurse referrals can be made, please complete our referral form and we will respond as soon as possible.
- We can provide information by email if required
- School Nurses will participate in Child Protection conferences/Child in Need/ Family Network meetings via Skype. Reports will be shared with families over the telephone prior to the meetings.
- Advice from a School Nurse can be gained by contacting the Health Business Centre by telephoning 03456 078866 or emailing email@example.com
- Chathealth text messaging service is available Monday-Friday 9am until 4:30pm (excluding bank holidays) where a health professional will be available to offer support. You can text them on 07507 333356.
- Screening for reception children (height, weight, vision and hearing) will continue once the schools reopen.
- The National Child Measurement Programme in schools will continue once the schools reopen.
School Nurse COVID-19 Practice Guides
The information that we collect and use for SystmOne health data and your rights regarding your information is available in this privacy notice.
In the sections below you can find out who we are, how we can help you and your child along with details of how to contact our school nursing teams.
Covid-19 Vaccine Information
NHS England have produced videos in several languages with clear information about the COVID-19 vaccine:
Information for parents and children
Find information and advice on a range of topics below.
The School Nursing Service
How we can help
Contacting the School Nursing service
The School Nursing Alternative Provision Team and SEND
Speak to a school nurse in school (drop-in)
Our Screening Programme - National Child Measurement Programme and Hearing and Vision
ChatHealth - our texting service
Understanding your brain (for teenagers only)
Nocturnal Enuresis (also known as Bedwetting)
Confidence and self-esteem
Divorce and separation
Drugs and alcohol
Keeping safe online
Feeling overwhelmed or suicidal
Sexual health and contraception (including emergency contraception)
Something's not right
Suffolk Emotional Wellbeing Hub
When someone dies
Give us your feedback
If you think a child or young person is at risk of abuse, harm or neglect please call 0808 800 4005.
This is a 24-hour service staffed by a team of professional people who will listen to your concerns and take appropriate actions. For more information, including live web chat, please contact Customer First.
If you need to register with a GP, dentist, find a pharmacy, or access 111 services, please use NHS Service Search.