Smoothwall web filtering services

The Schools' Internet Service includes a managed firewall and Smoothwall web filtering service. The Smoothwall filtering service is designed to facilitate the effective provisioning of safeguarding in a school environment and meets legal mandates set out under the Prevent Duty and Keeping Children Safe Online.

While centrally managed and updated, the service also enables schools to block sites that they deem inappropriate using age and user groups. Schools can then generate activity reports from their Smoothwall portal. The solution defines and applies filtering policies to the following user groups:

  • Key Stage 1 and Key Stage 2 students
  • Key Stage 3 and Key Stage 4 students
  • Key Stage 5 and Post 16 students
  • Teaching staff
  • Office administration staff

Depending on the school’s IT environment it is possible to deploy these new settings using Active Directory Group Policies.

Frequently asked questions

Schools can choose which websites or categories they wish to allow. You can find details of how to administer your school’s internet usage policy below.

Guide on how to:

A SSL certificate needs to be installed on any device accessing the internet using Smoothwall. This is needed as Smoothwall inspects secure web content to make sure it is appropriate.

Smoothwall will require the installation of a new certificate by 1 July 2021, which is available below with the current certificate. Do not remove the current certificate before 1 July 2021.

The Smoothwall certificate and installation instructions can be accessed from the links below:

The Smoothwall filtering solution offers two methods to configure devices for Internet access. The first is by configuring implicit proxy server and port settings on each device, and the other is by installing the Smoothwall IDEX client.

Read more about Smoothwall device configuration here (PDF, 120KB).

The Smoothwall portal can be accessed at

The proxy server exception of 10.*;* will need to be configured on any devices that will be used to administer the Smoothwall portal.