Financial assessments for those receiving care to be postponed

Published

Each April Suffolk County Council carries out an annual financial assessment review for those with care packages.

Published 16 April 2020.

This year, in light of the current Coronavirus pandemic, a decision has been made to postpone the financial review until further notice.

Therefore, those in receipt of care will continue to be charged in the same way that they are currently and there will be no change in the way in which people make their payments.

The situation will be kept under review, and customers will be informed when the time is right to consider undertaking the annual financial review. No back charges will be incurred as a result of this postponement.

Councillor Rebecca Hopfensperger, Cabinet Member for Adult Care, said:

“I recognise what a difficult time this is for those who receive a care and support service from Adult Care Services and I do not want to the council to add to the stress and anxiety that many of our customers and their families may be experiencing.

“Therefore, we will continue to charge our customers in the same way that we are currently doing, and there will be no change in the way that they make any payments.

“Myself and the senior management team in Adult Care Services, will keep this situation under review, and we will let customers know when it changes.

“I also want to give my assurance that when we do complete the annual review of customer finances, we will not backdate any changes in charges.”