Changes to care services for customers


In light of the current Covid-19 crisis, customers are likely to experience changes to the care they receive.

Customers will receive a phone call or a visit from their current care provider or Suffolk County Council’s Home First team when their services are affected. To keep council lines free for vulnerable customers, we would ask customers only to contact us regarding services where there is an urgent need to do so.

The county council’s adult care team are closely monitoring the safety and wellbeing of all their service users and supporting their most vulnerable customers, who remain a priority.

Those currently receiving care and support will start to see a difference in their service in the coming weeks, or it may be that their care is provided by a different provider.

The council is working across the health and social care system to ensure the safety and wellbeing of everyone in Suffolk and will continue to keep customers updated of any changes as they arise.

Councillor Rebecca Hopfensperger, Cabinet Member for Adult Social Care, said:

“We understand that this is a very worrying and difficult time for many of our customers receiving care services.

“I want to reassure people that although they may start to see changes to their care, we are prioritising their safety, health and wellbeing. It may be that people are not be able to attend day care activities or that their care provider changes, but we will be doing what is necessary to keep them healthy, safe and well.

“I’d like to say thank you to everyone we are supporting and working with for their resilience and understanding during these unprecedented times.”