Suffolk Virtual Care Response Service

Virtual care support to help vulnerable or isolated people during the coronavirus (COVID-19) pandemic.

The Suffolk Virtual Care Response Service is a free service for people who are vulnerable or isolated due to the coronavirus pandemic, and have little or no technological ability.

If you're eligible for the service, you'll receive an device called a Video Carephone.

Your carers, family members and friends will be able to video call you via the Carephone to provide you with care and support virtually rather than face-to-face. You will also be able to use the carephone to video call them. This will help to protect both you and them from the risk of infection.

We're working with Alcove and RETHINK Partners to roll out the Suffolk Virtual Care Response. This service forms part of our response to the COVID-19 pandemic in Suffolk.

Who can use this service

This service is for vulnerable people who do not have existing access to technology, and:

  • receive or need care at home and could have some of their care tasks done virtually using a Carephone device instead of face-to-face during this time. This won’t replace essential face-to-face care visits.
  • are isolated or shielding due to the coronavirus pandemic, and need to use a Carephone to stay connected with family or friends to support their care needs and wellbeing.

We are identifying and contacting people suitable for virtual care directly. However, if you think you or someone you know would be eligible and benefit from a Carephone, contact us via the Adult Care Portal.

About the Video Carephone

The Video Carephone is a communication device similar to a mobile phone or tablet. You can have a two-way video call with:

  • care and support providers
  • up to three family members or friends
  • approved professionals

The Carephone is extremely easy to use, even if you have little or no experience with using technology. Everything will be set up for you, so all you need to do is turn it on. You do not need wi-fi for the carephone to work.

Your caregivers or support network will then be able to use the Carephone to video call you and carry out whatever tasks are required.

Please be aware that the Carephone  can only be used to complete video calls, and cannot be used to find information or carry out tasks online, or access social networking sites.

The Carephone will be on short-term loan during the coronavirus pandemic and should not be considered a way to meet long-term support needs.