If you need urgent help
You can call the Home, But Not Alone phoneline if you live in Suffolk and need urgent help during the coronavirus (COVID-19) pandemic.
This emergency phoneline is for people who:
- do not have support available from friends, family or neighbours
- are struggling for food, medicines or other essential supplies
- are feeling lonely and isolated
If any of these apply to you, call 0800 876 6926 (available 9am to 5pm, from Monday to Friday).
You can still use the Home, But Not Alone phoneline if you can't hear or speak on the phone. Download the Relay UK app and dial 18001 then 0800 876 6926.
You can read more about the launch of Home, But Not Alone on 24 March 2020.
If you don't need urgent help
If you need support but it isn't an emergency, you may be able to find help by using the information below.
How can I get food delivered (including priority delivery slots with a supermarket)?
Can I stop my government food package if I don't need it?
How can I get medicine delivered to me?
Can I get tested for coronavirus?
I'm worried about money as I've lost my job / have been furloughed
I'm worried about my rent, mortgage or other bills
I'm worried about paying council tax
I'm worried that my business may have to stop operating
I usually get help with cleaning my house / gardening / walking my dog, what can I do?
I care for someone but am self-isolating myself
I'm on my own / lonely / in crisis and don't know where to turn
Can I register as an extremely vulnerable person / shielded patient?
Have my council’s services changed or stopped, e.g. bin collections or park opening times?
Other useful links and numbers
- Visit suffolk.gov.uk/coronavirus for local information on health, schools, business and service changes
- National domestic violence 24-hour helpline: 0808 200 0247
- Mental health helpline, called First Response, run by the Norfolk and Suffolk Foundation Trust: 0808 196 3494
- For any police matters please visit suffolk.police.uk