Update: 31 July 2020
In line with national government shielding guidelines, weekly food parcels and free medicines delivery service will no longer be offered after 31 July 2020 as those who have been shielding can go out to shops and pharmacies along with the wider population.
The Home, But Not Alone service was set up to support those who were shielding or vulnerable during the coronavirus (COVID-19) pandemic, including our emergency phoneline if you need urgent help. Now that this service has ended, there are ways to continue to get support, utilising friends, family and volunteer help.
NHS volunteer responders
If you still need some help, support will continue to be available through the NHS Volunteer Responder Scheme beyond the end of July. NHS Volunteer Responders can support you with:
- collecting shopping, medication (if your friends and family cannot collect them for you) or other essential supplies
- a regular, friendly phone call which can be provided by different volunteers each time or by someone who is also shielding and will stay in contact for several weeks
- transport to medical appointments
Please call 0808 196 3646 between 8am and 8pm to arrange support or speak to your health care professional for transport support. Find out more at www.nhsvolunteerresponders.org.uk.
If you need urgent help and have no other support
You can call the Home, But Not Alone phoneline if you live in Suffolk and still need urgent help due to the impact of the COVID-19 pandemic.
The Home, But Not Alone service may be able to link you with local groups or shops who can support you to access essential supplies.
This emergency phoneline is for people who:
- do not have any support available from friends, family or neighbours
- are struggling for food, medicines or other essential supplies
- are feeling lonely and isolated
If any of these apply to you, call 0800 876 6926 (available 9am to 5pm, from Monday to Friday)
You can still use the Home, But Not Alone phoneline if you can't hear or speak on the phone. Download the Relay UK app and dial 18001 then 0800 876 6926.
If you don't need urgent help
If you need support but it isn't an emergency, you may be able to find help by using the information below.
How can I get food delivered (including priority delivery slots with a supermarket)?
Can I stop my government food package if I don't need it?
How can I get medicine delivered to me?
Can I get tested for coronavirus?
I'm worried about money as I've lost my job / have been furloughed
I'm worried about my rent, mortgage or other bills
I'm worried about paying council tax
I'm worried that my business may have to stop operating
I usually get help with cleaning my house / gardening / walking my dog, what can I do?
I care for someone but am self-isolating myself
I'm on my own / lonely / in crisis and don't know where to turn
Can I register as an extremely vulnerable person / shielded patient?
Have my council’s services changed or stopped, e.g. bin collections or park opening times?
Other useful links and numbers
- Visit suffolk.gov.uk/coronavirus for local information on health, schools, business and service changes
- National domestic violence 24-hour helpline: 0808 200 0247
- Mental health helpline, called First Response, run by the Norfolk and Suffolk Foundation Trust: 0808 196 3494
- For any police matters please visit suffolk.police.uk