Meet the Speakers 2016

Find out about the Join the Fight 2016 conference speakers.

rsz paul maskall 1


Councillor Matthew Hicks, Cabinet Member for Environment and Public Protection

Matthew Hicks

Matthew was elected as the County Councillor for the Thredling division in 2013, before being appointed as the Assistant Cabinet Member for Education and Children’s Services in May 2014. Matthew was subsequently appointed as the Cabinet Member for Environment and Public Protection in May 2015. Within his areas of responsibility are Environment, Flooding, Health & Safety, Joint Emergency Planning Unit, Planning, Suffolk Fire & Rescue Service, Waste and more recently Trading Standards.

Despite his brief tenure, Matthew is fast coming up to speed with the wide range of activity undertaken by the Trading Standards team in Suffolk, including the invaluable work around raising awareness of the problems of scam mail, scam phone calls and rogue doorstep traders.

Key Note Speaker - Professor Keith Brown, Bournemouth University

Keith Brown

‘Financial Scamming- How can Lasting Power of Attorney’s help and the Mental Capacity Act’

Professor Keith Brown is the Director of the National Centre for Post Qualifying Social Work and Professional Practice at Bournemouth University. The National Centre has had over 11,000 students in the past 14 years and works with over half of the local authorities in England, plus 50 other major employers including health organisations and the independent private and voluntary sector.

He is the series editor for the Learning Matters ‘Post Qualifying Social Work’ series of text books, which has sales of over 50,000 copies in the past 5 years. In 2005, Keith was awarded the Linda Ammon memorial prize, sponsored by the Department for Education and Skills, awarded to the individual making the greatest contribution to education and training in the UK.

Recently he has led the development of the Centre for Leadership, Impact and Management at Bournemouth – CliMB which is a cross University initiative bringing together expertise in Leadership within the Health and Social Care sector in order to facilitate the delivery of the best possible Health and Social Care within the region and beyond.

Currently Keith is leading a research group looking at the impact of financial scamming on vulnerable citizens in the UK.

He launched the financial scamming campaign and research at the Chartered Trading Standards Institute conference in June. Prior to that, he spoke about the reality of scamming at an awareness raising event at the House of Commons and was a speaker at the National Scams conference.

Paul Maskall, Cybercrime Security Advisor, Norfolk & Suffolk Constabularies

Paul Maskall

'Risks and Security Culture'

Working within the Police for nearly 5 years, Paul Maskall has worked in the field of intelligence and as an Open Source Intelligence Researcher up until the formation of the Norfolk and Suffolk Cybercrime Unit in the summer of 2015. At which point he was recruited as the Cybercrime Security Advisor and coordinator for the two counties.

As the Cybercrime Security Advisor, Paul is responsible for furthering the Prevent, Protect and Prepare aspects of the UK Serious and Organised Crime Strategy. His objective is to deliver Cyber Security advice and to engage with both the public and private sector, businesses and organisations of all shapes and sizes and with the public.

Academically, with a background in the social sciences, namely a Masters in Conflict, Governance and International Development, this in conjunction with a lifelong passion for technology, means that Paul is a strong advocate for identifying the social and psychological aspects to promoting cyber security awareness as well as the pragmatic technical measures. Paul intends to explore this further throughout his PhD in Cyber Security with both the University of Suffolk and University of East Anglia as of October 2016.

Walter Lloyd-Smith, Safeguarding Adults Board Manager

'Safeguarding Adults at Risk of Scams'

Walter joined Norfolk County Council as Norfolk Safeguarding Adults Board Manager in September 2015. From 2010 he worked as the Safeguarding Adults Lead for a community health provider. He developed this role from scratch, which required supporting staff across the organisation, from the frontline to the senior management team and the board, to meet their obligations to safeguard adults at risk of abuse and harm. As the organisation provided services in both Norfolk and Suffolk, the work involved supporting both safeguarding adults boards.

Walter graduated as an Occupational Therapist in 1994 from the University of East Anglia (UEA), Norwich, as part of the school’s first cohort. He worked in a range of services, including physical health, mental health in-patients and forensic services, before moving to work in a physical disability team with Social Services. Between 1999 and 2002, Walter worked as the Research Assistant for the Cambridgeshire Elders Occupational Therapy Trial, a DoH-funded community-based randomised control trial hosted by UEA.

He has published a number of articles in professional peer-reviewed journals and conference papers, covering a range of topics including health policy and evidence-based practice. Walter chaired the College of Occupational Therapists’ Scientific Programme Committee, 2001-2005. He gained his MPhil in 2006, investigating the challenge of gaining and maintaining informed consent with older research participants.

Mark Murphy, Presenter, BBC Radio Suffolk

Mark Murphy

Mark, the Presenter of the BBC Radio Suffolk’s Breakfast Show, became the first ambassador for Suffolk Trading Standards’ Consumer Champion Network in October this year. The appointment is to acknowledge his support of the work of Trading Standards. Mark Murphy became a Consumer Champion in May 2014, accepting the ‘challenge’ from Councillor Colin Spence at the Suffolk Show to ‘Join The Fight’. Since then, he has hosted Suffolk Trading Standards on his show every other week to give an overview of what scams, rogues and dangerous products the residents of Suffolk should be aware of. In July 2015, Mark Murphy partnered Suffolk Trading Standards in the 'Suffolk Scamnesty' campaign, encouraging Suffolk residents to bin their scam mail.

Mark has been a big part of BBC Radio Suffolk since it first launched in 1990. He became a Broadcast Journalist in 1994 and a Senior Broadcast Journalist in 2003. For 11 years Mark hosted the flagship and multi award-winning Mark Murphy Breakfast Show, making him the longest serving presenter of the programme.

Mark first received national recognition in 2003 when he won a Sony Gold Award and was crowned the national Radio Academy News Broadcaster of the Year. The judges said "he was the epitome of what a news broadcaster should be".

He is a fellow of Suffolk New College and has an honorary doctorate from University Campus Suffolk. He's also a member and past president of Ipswich East Rotary club. Mark is also patron and trustee of various local charities.

In his spare time Mark can be found either hunting around for bargains at auctions or on the terraces at Portman Road supporting his beloved Ipswich Town. Mark is especially proud to be a Suffolk boy and is passionate about making the county an even better place to live.


Graham Crisp, Head of Service, Suffolk Trading Standards

Graham Crisp

Graham has been with Suffolk County Council Trading Standards for fourteen years. He joined from Milton Keynes Council, where he had moved after starting his career in Trading Standards with Buckinghamshire County Council in 1992. He is currently responsible for the operational delivery of Suffolk Trading Standards, as well as being the Council’s link officer for the county’s Citizens Advice offices. Graham has had a long and ongoing interest in protecting our residents from scams and ensuring that the perpetrators are brought to justice; he was responsible for the creation of Suffolk’s first No Cold Calling Zones and for the introduction of our consumer champion network, as well as helping to establish our award-winning social media channels.

He is delighted that this second ‘Join the Fight Conference’ is being jointly-hosted with our colleagues from Norfolk Trading Standards. Graham lives on the Norfolk-Suffolk border, but keeps out of cross-Waveney footballing tensions through his ardent support of Sheffield Wednesday.

Sophie Leney, Head of Service, Norfolk Trading Standards

Sophie Leney

Sophie Leney joined Norfolk County Council as a Trainee Trading Standards Officer in 1988 and, having qualified in 1992, took up her first managerial role in October 1996. She managed a variety of operational teams, whose remits covered food, agriculture, product safety, fair trading, metrology and animal health. Sophie joined the senior management team in 2001. She was appointed as Head of Trading Standards in June 2014. She has always taken an active role in the East of England Trading Standards Association (EETSA), chairing the Senior Management Group in 2012 and 2013. She is currently honorary treasurer of the South East Midlands branch of the Chartered Trading Standards Institute.

Sophie is an advocate of multi-disciplinary working, believing that problems are best solved when all those involved work together, whether that be Trading Standards, enforcement partners, public health, voluntary agencies or the communities we serve. This is particularly true with regard to scams and rogue traders, where family, friends, neighbours and volunteers are the first line of defence in preventing people from becoming victims, or supporting the recovery of those who have been scammed.

Sophie is married and has two teenage sons, a dog, two cats and a Californian fence lizard (which was inadvertently imported from the USA in a mattress). She enjoys cycling and running (slowly) and is an avid supporter of Norwich City football club, following them home and away; win, lose or draw.

Abigail Hardman, Actor

Abigail Hardman

Abby is a married mum of two boys enjoying a recent transition from town to country living. She gained a BA (HONS) in performing arts at Suffolk College in 2006 and since then has participated in amateur productions with the Gallery players and Horizon theatre in Ipswich as well as the Gislingham Variety Club near Eye this year. She also performed at the Latitude festival for several years in the theatre tent and children's arena. Abby complemented Trading Standards Officers Lesley Crompton and Michelle Crisp on their writing of the play:

‘The script for this performance piece was written in such a natural and sensitive way that it felt an honour to be a part of a production that had subject matter that was important, touching and relevant’.

Rosie McKenzie-Stephens, Actor

Rosie Mckenzie Stephens

Rosie recently joined the Gislingham Variety Club, after seeing her daughter Abby Hardman perform in a recent production and was impressed with the talent of all the cast members. Although Rosie, admits to now being in her ‘retirement years’, she has, if anything, become busier and recently completed a BA (Hons) in Arts Practice. She also decided to reignite other former interests, which included a love of the theatre. Though it was some 40-odd years ago that Rosie attended the E15 Acting School in Debden, Essex, she has recently had opportunities to work with Abby at the Latitude Festival, to perform in a play for the Variety Club and now to play a more serious character. Rosie’s role in this production is dear to her heart, having been a both a carer and a carers’ trainer for vulnerable adults.