Online safety tips and advice

Find help with social media and cyber security, what to do if you find anything on the internet that concerns you, and how to enjoy the benefits of the web.

Get tips about online safety and cyber security on Twitter from Suffolk Trading Standards.

Useful websites

ThinkUKnow Practical advice and help for children, young people, parents, carers and professionals who work with children. Including games, videos and up to date information that addresses the main issues concerning children and adults. 
UK Safer Internet Centre  Latest advice on how to use the internet and new technologies safely and responsibly, as well as practical resources, news and events focusing on the safe and responsible use of the internet and new technology. 

Internet Matters

An independent, not-for-profit organisation providing up to date information, advice and practical support for parents to help them keep their children safe online; supported by BT, Sky, TalkTalk and Virgin Media. 

Suffolk Trading Standards

Useful updates on the latest scams, local and national consumer issues, as well as practical advice about e-safety difficulties.
The Source - Life Online Support and advice for young people about how to deal with issues relating to instant messaging, social media and other online activity.
Childnet International  Advice about how children can enjoy the benefits of the internet and protect themselves from online risks. Includes specific support for parents, carers and teachers. 
Child Exploitation and Online Protection Centre Use this website to report concerns about a person's online sexual behaviour, as well as receiving the latest news about protecting children from abuse. 
Facebook Bullying Centre

Facebook Safety Centre

Dedicated support and advice centre to prevent bullying on Facebook, as well as a safety centre which provides an overview of the different ways to protect your information on Facebook, which includes information for parents and carers.
Ofcom: Protecting children Report anything you have encountered online that you think is unsuitable for your child. They will direct you to the right regulator for your area of concern. This is set up by the UK's media regulators. 
The Internet Watch Foundation Report child sexual abuse content in confidence. 
True Vision For reporting any images or content online which encourages hatred or violence against any person because of their race, religion, disability, sexual orientation or because they are transgender.
Vodafone: Digital parenting Supporting children to use mobile technology safely.
EE: Digital living Advice to help you have a safe digital life.
O2: Keeping kids safe online Help to keep your family safe in the digital world. 
Get Safe Online Advice about filtering, setting parental control software to prevent viruses and spam on your computer as well as how to avoid online rip-offs.
Action Fraud  Report online crime, fraud, internet scams or computer viruses to Action Fraud. Advice is also available via a telephone helpline or webchat. 
Games Rating Authority Part of the Video Standards Council, which manages the PEGI video game age ratings system; with advice about how ratings work and rating explanations for online games 
Ask About Games Information for parents and carers about gaming as a family and advice on how to play games responsibly. 
Jisc: Internet safety Resources for raising awareness and planning e-safety for professionals working in the FE/HE/ACL/WBL sectors, as well as advice on meeting legal and inspection requirements. 
Age UK: Internet security leaflet Online safety advice including social media, emails, phones and tablets.

Concerns about a child or vulnerable adult

If you are concerned that a child, young person or vulnerable adult might be in danger right now, dial 999 for the police.

If you are worried about the welfare of a child or vulnerable adult living in Suffolk, phone Customer First on 0808 800 4005.

After 5:20pm during weekdays and after 4:20pm from Fridays and through the weekend, dial the same telephone to reach the emergency duty service.