Suffolk Children and Young People’s Emotional Wellbeing Hub

Information, advice and support for anyone concerned about the emotional wellbeing and mental health of a child or young person aged 0 to 25 years.

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Check if this service is affected due to Coronavirus (COVID-19).


What is the Emotional Wellbeing Hub?

The Emotional Wellbeing Transformation Plan for East and West Suffolk sets out how by 2020 it will improve children and young people’s emotional wellbeing and mental health.

Read the Suffolk Children and Young People's Emotional Wellbeing Plan on the Healthy Suffolk website.

A key priority in the plan was to develop a new multi-agency team offering a central point of contact for people who are concerned about the mental health of a child or young person aged 0 to 25, through a new Emotional Wellbeing Hub.

The Emotional Wellbeing Hub provides:

  • a team of Emotional Wellbeing Practitioners for expert information, advice and support
  • an online referral form for anyone concerned about a child or young person’s emotional wellbeing and mental health. Young people can also self-refer
  • a consultation helpline for emotional wellbeing and mental health issues relating to children and young people

The Emotional Wellbeing Hub replaces the NSFT (Norfolk and Suffolk Foundation Trust) Access and Assessment Service for 0 to 25 year olds. It provides a simple process for families, young people, and professionals to make a referral or get advice about wellbeing and mental health services.

Important notice regarding service delays:

Unfortunately, the Emotional Wellbeing Hub is experiencing a very high level of referrals and this means it is taking much longer for people to access support services and signposting. We are doing all we can to improve response times to make sure we can help you get the support you need. Whilst we work on getting things right, it may be quicker for you to access some of the other help and support that is available.

Contact the Emotional Wellbeing Hub

Call 0345 600 2090, available Monday to Friday, 8am to 7:30pm.

For more information about the Emotional Wellbeing Hub Service and to make a referral, please go to the Emotional Wellbeing Gateway website 

We are not a crisis helpline. If you or your child/young person need urgent crisis support contact the First Response helpline on 0808 196 3494, a 24/7 helpline for anyone of any age experiencing mental health difficulties.

Other support services for children and young people

Young People can find emotional wellbeing support, information and advice on The Source website and through Kooth online counselling service.

Parents and school staff

For advice on challenging emotional wellbeing issues in children and young people, such as anxiety and low mood, please take a look at the information and online workshops available on the Emotional Wellbeing Gateway and Wellbeing in Education websites.