Suffolk Children and Young People’s Emotional Wellbeing Hub

Information, advice and support for anyone concerned about the emotional wellbeing and mental health of a child or young person aged 0 to 25 years.

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Check if this service is affected due to Coronavirus (COVID-19).


What is the Emotional Wellbeing Hub?

The Emotional Wellbeing Transformation Plan for East and West Suffolk sets out how by 2020 it will improve children and young people’s emotional wellbeing and mental health.

Read the Suffolk Children and Young People's Emotional Wellbeing Plan on the Healthy Suffolk website.

A key priority in the plan was to develop a new multi-agency team offering a central point of contact for people who are concerned about the mental health of a child or young person aged 0 to 25, through a new Emotional Wellbeing Hub.

The Emotional Wellbeing Hub provides:

  • a team of Emotional Wellbeing Practitioners for expert information, advice and support
  • an online referral form for anyone concerned about a child or young person’s emotional wellbeing and mental health. Young people can also self-refer
  • a consultation helpline for emotional wellbeing and mental health issues relating to children and young people

The Emotional Wellbeing Hub replaces the NSFT (Norfolk and Suffolk Foundation Trust) Access and Assessment Service for 0 to 25 year olds. It provides a simple process for families, young people, and professionals to make a referral or get advice about wellbeing and mental health services.

Important notice regarding Covid-19 and its impact on Mental Health Services:

Due to the Covid-19 outbreak we are having to change the process within the Emotional Wellbeing Hub and staff coverage to ensure we continue to provide the best service that we can during this difficult time, and to support those most at risk. 

We are not a crisis helpline so if you or your child/young person needs urgent crisis support, please contact the First Response helpline on 0808 196 3494, a 24/7 helpline which offers support for anyone of any age experiencing mental health difficulties.

Contact the Emotional Wellbeing Hub

Call 0345 600 2090, available Monday to Friday, 8am to 7:30pm.

You can visit the Emotional Wellbeing Gateway website for more information and to make an online referral.

If you live in Lowestoft and Waveney you should contact the Point-1 Service instead of the Emotional Wellbeing Hub.

Other support services for children and young people

Young People can find emotional wellbeing support, information and advice on The Source website and through Kooth - a free online chat and counselling service.