Suffolk Family Information Service

Offering free and impartial advice to parents about finding childcare, the funded early education entitlement and other family services for 0-19 year olds.

Suffolk Family Information Service logoThe Suffolk Family Information Service (also known as FIS) can help you:

Our friendly staff can provide:

  • detailed childcare searches of childcare providers in the area you are looking for
  • a range of services in Suffolk for children, young people and families from our Family Services Directory
  • extra help to families who are struggling to find childcare that meets their needs

We provide the following childcare information:

  • different types of childcare, for example, childminder, day nursery or pre-school playgroup
  • name and contact details of childcare providers
  • opening hours
  • costs (where available)
  • whether the provider has gained a good or outstanding Ofsted rating (where available)

How do I find childcare?

You can either search for childcare online or contact the Suffolk Family Information Service.

Search for childcare online

Go to our Family Services Directory and use the search to find childcare providers near you.

Contact the Suffolk Family Information Service

You can contact the Suffolk Family Information Service to request a childcare search to be sent to you:

  • Email: childcare.planning@suffolk.gov.uk
  • Telephone: 03456 080033 (our helpline offers a call back service Monday to Thursday from 9am to 5pm, and Fridays from 9am to 4:30pm)
  • Text: 07624 801060 with your number and we will call you back

Are you concerned about a child or young person?

If you're worried that a child or young person is at risk of abuse, harm or neglect, please call Customer First on 0808 800 4005 and explain that you have a child protection concern.

The service is staffed by a team of professional people with a legal duty to safeguard children. They will listen to your concerns and take appropriate action.

Lines are open from:

  • Monday to Thursday, 8am to 5:20pm
  • Friday, 8am to 4:20pm

Outside of these hours, calls to this number are automatically diverted to the Emergency Duty Service.

If you need to contact social services with a non-urgent enquiry, please send an email to customer.first@suffolk.gov.uk.