Is it an emergency?
If you are worried that someone is at risk of immediate harm or that a criminal act has taken place, please call 999.
When should I contact social services?
Customer First can also be contacted if you are worried about someone for other reasons like getting extra help at home or if you need information and advice.
Click on the button in the right hand corner of your screen to chat via web chat and avoid the phone queues.
Suffolk InfoLink also has lots of information about help and support from organisation near you.
How do I report my concern?
Speak to Customer First on webchat to talk through your concerns in the first instance, and then if you need to submit a concern use the forms below:
If you're worried about a child
For child referrals or safeguarding concerns please speak to Customer First via webchat or telephone 0808 800 4005.
If you're worried about an adult
For non-urgent referrals, including getting help at home, and help for family carers:
If you are worried that someone is at risk of abuse, harm or neglect: