Multi-Agency Safeguarding Hub (MASH)

Information about how we help people in Suffolk who are at risk of harm, abuse and neglect.

The Multi-Agency Safeguarding Hub (MASH) is made up of a range of organisations in Suffolk who are responsible for safeguarding adults and children.

These organisations include:

  • Suffolk County Council
  • Suffolk Police
  • health services
  • District and Borough Council Housing Services
  • Education
  • Probation
  • The Youth Offending Service

The MASH consists of around 60 professionals. Most of these staff are based at Landmark House in Ipswich, with some designated professionals working remotely.

Professional referrers

If you would like to discuss whether the situation you are concerned about should be the subject of a safeguarding referral, please contact the MASH Consultation Line on 0345 606 1499.

Why we need the MASH

MASH has been developed as a result of learning from previous experiences, especially from lessons highlighted by reviews of serious safeguarding incidents across the country.

A recurring theme of these reviews is the importance of information sharing and close working arrangements between relevant agencies.

The MASH model has been strongly endorsed in the Ofsted report ‘Good Practice by Local Safeguarding Boards’ and ‘The Munro Review of Child Protection’.

The Care Act 2014 also highlights the benefits of a MASH, which includes specialist adult safeguarding professionals as a best practice example.

Information sharing

The main advantage of the MASH is that officers now share the information their agency may have on a child or adult immediately.

This is to ensure that decisions made take into account all available information.

An information sharing agreement has been established between the agencies involved with the MASH to ensure that information is shared confidentially, proportionately and securely.

Sensitive and confidential information will never leave the MASH team, but it will help inform decision making.

If you think someone is at risk

If you are worried that a child, young person or adult is at risk of abuse, harm or neglect, please call Customer First on 0808 800 4005.

Calls are free from landlines and most mobiles.