Housing help and support

Information about the help available if you're homeless or at risk of losing your home.

If you're homeless, or at risk of losing your home, we may be able to provide you with housing related support. Housing related support can help to resolve the problems that are contributing to your housing issues, including:

  • managing your mental or physical health
  • problems with drugs or alcohol
  • difficulties managing a budget or paying your rent or mortgage
  • problems getting or staying in work or education

Support can be provided:

  • in the community you're currently living
  • in supported accommodation if you need somewhere to stay

The type of housing related support we can provide depends on your circumstances.  

How to apply for housing related support

We may be able to provide you with support where you're currently living if you're:

  • at risk of being evicted
  • behind with paying your rent or mortgage
  • struggling with budgeting or paying bills or finding it hard to manage your home
  • at risk of losing your home for any other reason

A support worker will work with you and coordinate with other agencies to help resolve your housing issues. Support may be also be available from an Homegroup worker, who’ll contact you by phone, or at our community support drop-in sessions.

We may be able to provide you with supported accommodation in Suffolk if you're:

  • sleeping rough
  • sofa surfing
  • in emergency accommodation 
  • have been asked to leave your current accommodation and have nowhere to go

You should also have specific issues causing your housing problems that we may be able to help you with.

Accommodation will be based in Suffolk, either in a hostel, shared house or other type of supported housing.

You'll need to pay for your accommodation with benefits, Universal Credit or through your own funds. If you're not currently receiving any or all of the benefits that you should be, or are unsure, don't worry - we can help you

Please be aware that due to high demand we are unable to guarantee supported accommodation for everyone who applies

Contact one of the places below if you need emergency accommodation for tonight



Telephone number

Bury St Edmunds Genesis Housing Grove Park (18+ years) 01284 723839
Felixstowe Genesis Housing Buregate Road (18+ years) 01394 670476
Ipswich Genesis Housing Cavendish Lodge (18+ years) 01473 219155
Lowestoft Genesis Housing Trafalgar House (18+ years) 01502 564381

If you’re under 18 please call 0808 800 4005 to speak to Customer First or the Emergency Duty Team.

If you're homeless and in priority need

Your district or borough council may have a responsibility to provide you with housing if you are homeless and you:

  • or anyone in your household has children under the age of 16 (or under 19 and in full time education or training) living with them
  • or anyone in your household is pregnant
  • are aged between 16-17 and not eligible for housing from social services
  • are a care leaver aged between 18-21
  • have been made homeless due to a fire, flood or other disaster
  • are vulnerable, for example, as a result of violence, old age or health problems

They can also provide you with general housing advice and support. 

Support for young people

The Source have information on housing and homelessness for young people living in Suffolk

Other services

  • National charity Shelter has advice, support and legal services for people struggling with housing and homelessness. 
  • Local housing support charities and other organisations like Citizens Advice Bureau may be able to help.
  • Search our directory Suffolk InfoLink for other local groups and organisations.