Need support and not sure what to do?

What the first steps are to getting more support.

There are a few options available to you if you feel you need more support at home.

1. Check what help is available in your local area.


Suffolk Infolink has details of hundreds of organisations in your area who may be able to give you help, advice, and support.

It also has a self-assessment tool which will give you more information about support in your area, and let you pass your details to Social Services if needed.
Go to Suffolk InfoLink

2. Talk to family and friends

Have a chat with friends and family to see if there is anything they would be happy to do to help.

3. Have a chat with us

Contact Customer First - They will have a conversation with you about what is working in your life at the moment and what you are worried about.

There are a few things that might be done next depending on what you’ve told us. We might recommend an Occupational Therapy visit to see if there are equipment and small adaptations to your home, for example grab rails, that could help. There are also short and longer term support options that you might be eligible for. All of these would require an assessment.

Assessments are free however, people who have long term care and support in their own home organised by us may have to pay a weekly charge depending on their income and savings. There are also charges for residential and nursing care, but these charges are worked out in a different way from charges for care at home.  For details see A guide to paying for care in Suffolk 2018/2019 and our care cost calculator

If you need some support to get back to being independent after a period of illness, a hospital stay, or because of  a disability, we might be able to arrange some short term support. This can last for a maximum of six weeks and you will need to be referred by a health care professional, like the hospital discharge team or your care worker.

To receive longer term support, we will need to understand your support needs. To do this, you will be assessed using the national eligibility criteria. This will also tell you if you are eligible for longer term support and will help show what your options are. During each step we will explain the next steps, and make sure you are able to continue living the way that you want. There are a few types of assessment, the one you will need will be discussed when you talk to us.

Care and Support Assessment - a conversation with us exploring what you might need, what you can do yourself with the help of family and friends, and what would keep you safe and well in your own home

Carers assessment - a conversation with us exploring how caring for someone affects your life, and how you can carry on doing the things that are important to you.


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