Home First

Home First is an in-house care service who work on behalf of Suffolk County Council.


For all of the services below from Home First you will need to be referred by a health care professional, like the hospital discharge team or your care worker.

If you're not sure if you can get help with your care, our assessment tool will be able to give you an idea.

It can also give you information about support in your local area, provide information about paying for care and support, and pass your details to Customer First (social services) if needed. It can be filled in by you, on behalf of someone you care for, or a professional.

Home First works with people who have been referred to them, to create a plan that will help them learn skills to be more confident living in their home.

This help can last for a maximum of six weeks or when you have reached your goals (whichever is sooner). Most people achieve their goals in the first two to four weeks.

The plan will show people new ways to do everyday tasks, like cooking and bathing. Home First will also work with that person to help them find new ways to do more things themselves.

This support is free and aims to:

  • Stop hospital trips that are not needed
  • Help people after a hospital stay in their home
  • Stop people from moving into a care home before its needed

Through Suffolk County Council's Support to Live at Home (PDF, 139KB) initiative, Home First deliver home care services to people within the Mid Suffolk (Rural East area).


Home First provides county-wide care support when needed on behalf of Suffolk County Council. They are able to give temporary care to people who have been assessed by a care worker, until a permanent local care agency has been found to take over.

Whether you are looking to begin a brand-new career in care, or take that next step on the ladder, we have the opportunity for you.
Our recruitment brochure has more information.

Find all jobs on Suffolk Jobs Direct

Our Teams

Our teams are located across Suffolk at the following locations: 

  • West (Bury North, South, Central) – West Suffolk House, Western Way, Bury St Edmunds, IP33 3YU
  • South – Landmark House, 4 Egerton Road, Ipswich, IP1 5PB
  • North – Kirkley Care Annex, Kirkley Care Campus, Clifton Road, Lowestoft, NR33 0HF
  • Coastal – Street Farm Road, Saxmundham, IP17 1AL
  • Mid Suffolk – Kingsfield Centre, Chilton Way, Stowmarket, IP14 1SZ

2018 Home First Area Map

Our staff

We employ a wide range of care professionals including:

  • CQC Registered Managers
  • Occupational Therapists – used to support staff and people in need.
  • Team Leaders
  • Support workers