Home care

Information on how to get home care, and eligibility for support from us.

If you, a family member, or a friend are finding it difficult to manage daily tasks, you could think about using an agency who can help you live as independently as possible at home.

They may have care workers who can help you with bathing, washing, dressing, as well as practical support with shopping, laundry, and cooking meals. Depending on your circumstances we may be able to help towards the cost of this care.

Suffolk InfoLink is a website with information and advice about local services to help you live independently, including:

You can also find more independent advice from the National Institute for Health and Care Excellence (PDF, 608KB).

All agencies who provide care at home are monitored by the Care Quality Commission (CQC) which regularly inspects them and produces reports on its findings. It also awards providers quality ratings. 

Our assessment tool may help if you are not sure what help is available

To understand the support you need, your goals, and to see if we can help, you will need to have a Needs Assessment. This is something that everybody is entitled to, no matter circumstance.

Part of the Needs Assessment will consider your financial circumstances. If its calculated you have savings and capital over £23,250, we may not be able to help with the cost of your care. If so, we strongly recommend that you discuss your finances with an independent care funding adviser. Suffolk InfoLink has information on a wide variety of organisations in your area who may be able to help you, as well as a list of all home care providers in Suffolk

To find out whether you, a family member or a friend are eligible to receive council managed care, please take our online assessment or contact Customer First via:


If your Needs Assessment finds that you are eligible to receive help from the council, we will work with you to see how much money you need, to meet your care and support needs. This is known as your personal budget

Once this is in place we can help you decide how you would like to meet your goals highlighted in your assessment. This will mean we will need to talk  to you about, Direct Payments, Support Planning, and if you would like the council to manage your care and support, or if you would like to manage your own care.

We have produced a booklet to help (PDF, 139KB) you make the decisions needed.

Please contact Customer First:

Home care workers make a real difference to the lives of people in need of support in Suffolk.

New and experienced care workers are in high demand. If you have the desire to make a difference in your community, why not see what a career in care can offer you. 

Start your application today

If you have any questions about working in care or about the application process, please email carejobsinsuffolk@suffolk.gov.uk.

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