Care and Support Assessment

Information about how to find out if we can support you, and how to find help in your local area.

A Care and Support Assessment is how we find out if you need help or support based on your age, disability, or illness. 

This is normally a conversation with you (or the person you look after) and a trained person. This can be someone employed by us or an organisation that we work with.  People you know who support you already, like a doctor or your neighbour can also be included If needed.

Using the national eligibility criteria (PDF, 388KB), the assessment will give you a chance to tell us about the care and support needs you have and the goals you want to achieve. It will also show any physical needs you have, such as whether you need help to wash or dress, or getting in and out of bed.

Your mental and emotional needs will also be looked at, to make sure you can carry on working, volunteering, or being able to meet your friends.

Once finished, we will be able to see if we can help, and put you in touch with organisations, such as local charities, that you can talk to.

If you want to talk with us about care and support assessment, please contact Customer First. It is normally quicker to contact them using the web chat button at the right hand side of the page. 

More information can be found on our care and community website, Suffolk InfoLink, including:

  • More information about the assessment
  • What happens after the assessment
  • Financial assessments

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Care and Support Assessment on Suffolk InfoLink


By answering a few questions, our assessment tool can give you information about support in your area. It also has information about paying for care and support, and can pass your details to Customer First (social services) if needed. It can be used by you, on behalf of someone else or a professional.

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