Customer First referral form

Use this form to make non-urgent adult referrals to Customer First (Suffolk County Council's Social Services).

Customer First is the initial point of contact for social services in Suffolk.

Please do not use this form for making referrals about someone who is at risk of abuse, harm or neglect. For adult safeguarding concerns please use the dedicated online form.

Please complete as many of the fields as you can, as this will enable us to process the referral as quickly as possible.

Make a referral now

Making a referral

The information you provide us will be entered into a Social Care database and treated as confidential, although we may need to share what you have told us with other individuals and organisations on a need to know basis.

If you are 'pasting' information into this form from a Microsoft Word document, please paste it into a blank Notepad document first (found under Programs > Accessories > Notepad), as this will remove any unsupported hidden formatting characters that exist within Microsoft Word. Once the information is pasted into Notepad it can then be copied and pasted into this form.

If you have an electronic document that you wish to accompany this referral please email it to quoting the reference number that you will be provided with once this referral form is submitted.


After submitting the form

When you submit this form you will receive confirmation that will give you a reference number, if you do not receive this confirmation then please contact us on 0808 800 4005 as it's likely your form hasn't been sent successfully.

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