How to contact us
Please contact us online by web chat if you need help or have a question about social care.
Web chat is live on our website Monday to Thursday from 8am to 5.20pm, and Friday 8am to 4.20pm (excluding bank holidays).
Find help yourself online
You may be able to find answers and support yourself using our website.
Here are a few options that may help you:
- Self-assess your care needs to find support options that put you in control
- Find support in your community to help you live independently
- Calculate your potential care costs for residential or non-residential care
Most people find that using our self-assessment tool is a good place to start if you're not sure what help you need.
If you're concerned someone is being abused, or at risk of abuse, you can report abuse of an adult online.
Other ways to contact us
We ask that people contact us online where possible, as it's quicker and saves money.
If you need to contact Customer First by email, phone or post please visit our contact us page for the details.