Contact adult social care

Find out how to contact adult social care (Customer First), and how you can find help yourself online.

How to contact us 

Please contact us online by web chat if you need help or have a question about social care. 

Web chat is live on our website Monday to Thursday from 8am to 5.20pm, and Friday 8am to 4.20pm (excluding bank holidays).

Find help yourself online

You may be able to find answers and support yourself using our website. 

Here are a few options that may help you: 

Most people find that using our self-assessment tool is a good place to start if you're not sure what help you need. 

Find out more about self-assessment

If you're concerned someone is being abused, or at risk of abuse, you can report abuse of an adult online. 

Other ways to contact us

We ask that people contact us online where possible, as it's quicker and saves money. 

If you need to contact Customer First by email, phone or post please visit our contact us page for the details. 

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