New Arrivals to Suffolk from Abroad

New to Suffolk from Abroad? The information here will help you find services that you may need.

If you have come to live in Suffolk from abroad there is a wide range of information available to you.

Firstly there is the Suffolk welcome pack website.  Here you can find out about topics including employment, housing, education, health and culture.  This site is also translated into Polish, Portuguese, Russian and Lithuanian if English is not your first language.  There is also information on the National Migrant Workers Information Portal This website aims to act as a single gateway to information, advice and guidance for anyone moving to live or work in the UK.  If you are a migrant worker you can get help or advice about the national minimum wage by contacting the National Minimum Wage hotline on: 0845 6000 678, or visit the National Minimum Wage website at:

If you have concerns about loan sharks, find out how to spot them and how you can report them.

There is also help and support available from other organisations in the county, including:

Ipswich and Suffolk Council for Racial Equality (ISCRE)
46A St Matthew's Street
01473 408111
ISCRE now has a focus on its anti-discrimination legal work.

CSV Media
CSV Media Clubhouse – Ipswich
The Point
120 Princes Street
Telephone: 01473 418 014
Fax: 01473 287 138
Community Service Volunteers (CSV) are the UK's largest volunteering and training organisation. The Clubhouse in Ipswich is a large digital multimedia centre with music and community art facilities. Amongst CSV's activities is work with Millenium Volunteers, the hosting of Ipswich Communiy Radio and provision of Information, Advice and Guidance sessions.

Suffolk Inter Faith Resource (SIFRE)
Long Street Building
University Campus Suffolk
Rope Walk
Telephone: 01473 343661
SIFRE was established in 1994 by a group of people representing the faiths and cultures of the residents of Ipswich and Suffolk. Their intent is to promote understanding between people of different faiths and to provide a means by which those who wish to increase their understanding of the different faiths have easy and ready access to that possibility.

Citizen's Advice Bureau (CAB)
19 Tower Street
Telephone: 01473 219777
Web site:
The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers. Above are the details of the Ipswich CAB, but there are also CAB offices around the county, find your nearest one using this link:

Suffolk Refugee Support Forum
38 St Matthews Street
Telephone: 01473 400785
SRSF provide advice and support to refugees and asylum seekers living in Suffolk. They are a charity based in Ipswich but help refugees and asylum seekers all over Suffolk. There are drop in sessions in Ipswich on Mondays, Tuesdays and Fridays (9.30 - 16.30).  The Suffolk Refugee Support Forum are also hosting an additional advisory service to people living in Suffolk.  This service is available on Mondays and is provided by the Immigration Advisory Service.  Advice is free to people who are eligible otherwise modest fees are payable under the cost recovery service.

British Red Cross
15 Chevallier St
Telephone: 01473 219260
The work undertaken by the Red Cross in this area includes providing support to refugees and asylum seekers from their centre in Chevallier Street.