Apply for an age related free bus pass

Check if you’re eligible to apply for a free travel bus pass, how to renew your bus pass and check where you can use a free travel bus pass in Suffolk.

You are entitled to free off-peak travel on buses in Suffolk once you reach eligible age. The quickest and easiest way to apply is online.

You can apply if you were:

  • born on or before 5 April 1950
  • born after 5 April 1950 and have reached the current State Pension age for a woman born on the same date

You can check your eligibility on the State Pension Age Calculator.

You can use your free travel bus pass:

  • between 9:30am and 11pm, Monday to Friday
  • all day on weekends and Bank Holidays
  • anywhere in England on local bus services only

You can't use your free travel bus pass:

  • in the rest of the UK
  • on trains, tube or trams.
Apply now

To apply you will need to provide a digital or scanned passport photo, as well as your:

  • full name as on your passport/birth certificate
  • date of birth
  • national insurance number
  • gender and ethnicity
  • main address
  • contact phone number and email address

You'll also be asked to create a password so you can log back in to your application in future, should you need to.

Visit to learn how to renew your free bus pass that's due to expire on 31 March 2018

If you have any further enquiries call 0345 600 0659 or email

If you need to replace a lost, damaged, stolen or expired pass, or register a change of address:

Check you're eligible before you complete an application form by using the State Pension Age Calculator.

You'll need to send:

  • a passport sized, full colour photograph
  • proof of eligibility with your application

Don't send original documents as these will not be returned.

Get an application form

Send your completed form to:

SCC Free Travel Bus Pass
PO Box 212

How to contact Customer Services

  • Call 0345 600 0659 if you've any questions about how to apply.
  • Web chat. The button will appear in the right hand corner from 9am to 4.30pm Monday to Fridays (excluding Bank Holidays) when someone is available to talk to.
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