Blue Badge scheme FAQs

Find answers to frequently asked questions (FAQs) about the Blue Badge scheme, including information about cost, payment and delivery time.

On this page you can find the answers to the following questions. Click on each question to reveal the answer:

The cost for a Blue Badge is currently £10.

Payment will not be requested until the application has been approved. 

Please provide your email address, as this is how we will contact you to request payment if your application is successful.

When your application has been approved we will send you an email, text or letter to confirm your payment is due and what you need to do.

There are 2 ways you can pay for your Blue Badge:

To make your payment online or over the phone you will need your unique Blue Badge reference number.

When your payment has been received your application will be moved to the final stage of issuing. Once your badge has been issued it will then be posted second class and you should receive it within 5 to 10 working days.

Please return your expired Blue Badge to us by cutting it in half and posting it to the following address:

Blue Badge Team
Suffolk County Council
PO Box 258
Stowmarket
Suffolk
IP14 9BU

Alternatively, you can hand in your expired Blue Badge to the following offices:

  • Babergh District Council, Corks Lane, Hadleigh
  • Bury St Edmunds Registration Office, 7 Angel Hill, Bury St Edmunds
  • Mid Suffolk District Council, 131 High Street, Needham Market
  • Stowmarket Town Council, Milton Road, Stowmarket
  • Sudbury Town Hall, Market Hill, Sudbury
  • Suffolk Coastal District Council, Woodbridge Library, New Street, Woodbridge
  • Suffolk Coastal District Council, Felixstowe Library, Crescent Road, Felixstowe
  • Waveney District Council, Marina Centre, Marina, Lowestoft

The office will then send your badge to us via a secure method.

Please see our Apply for a Blue Badge parking permit page to see if you are eligible for a Blue Badge.

Online applications

The quickest, easiest and most secure way to renew your Blue Badge is online at GOV.UK.

Provided we have received the necessary information with a fully completed application, you should receive your badge within 6 weeks if your application is successful.

If you do not hear from us within this time frame, it's because we're still processing your application, even if you've sent us payment.

If we need any more information from you regarding your application we'll contact you - you do not need to contact us.

If you are applying for a Blue Badge because your current badge is expiring, please submit your fully completed online application, at least 4 weeks before your current Blue Badge is due to expire.

Postal applications

Provided we have received the necessary information with a fully completed application, you should receive your badge within 10 weeks if your application is successful.

If you do not hear from us within this time frame, it's because we're still processing your application, even if you've sent us payment.

If we need any more information from you regarding your application we'll contact you - you do not need to contact us.

If you are applying for a Blue Badge because your current badge is expiring, please send your fully completed application to us up to 10 weeks prior to your badge expiring.

 

Before you apply online make sure you have the following information available:

  • National Insurance number
  • Driving licence number
  • Details of your current badge (if you have one)
  • Details of any medication you are taking (or you can scan and email or post this to us)
  • A colour passport photograph, which must be no more than 12 months old (you can upload this directly to your online application, scan it and attach to an email or send it separately via post)

Please see our pages for Apply for a Blue Badge parking permit or Renew your Blue Badge to see what information you need to send with your application.

When applying online make sure you regularly save your application and make a note of your tracking reference number (using upper and lower case letters). Then you can go back and access your information at any point.

Due to security reasons the online system will lock you out after 30 minutes.

Download, print and complete this form.

Please scan your completed application form and evidence and send it via email to us or return the form and evidence to us, both addresses are detailed below.

Please see our Apply for a Blue Badge parking permit or Renew your Blue Badge pages to see what information you will need to send with your application.

Please ensure the correct postage has been paid on any documents you send us. If there is insufficient postage paid, the Post Office will not deliver your information to us.

No. We only need photocopies of your evidence.

Yes. Customers can take their documents/evidence into the following offices:

  • Babergh District Council, Corks Lane, Hadleigh
  • Bury St Edmunds Registration Office, 7 Angel Hill, Bury St Edmunds
  • Ipswich Register Office, St Peter House, 16 Grimwade Street, Ipswich
  • Mid Suffolk District Council, 131 High Street, Needham Market
  • Stowmarket Town Council, Milton Road, Stowmarket
  • Sudbury Town Hall, Market Hill, Sudbury
  • Suffolk Coastal District Council, Woodbridge Library, New Street, Woodbridge
  • Suffolk Coastal District Council, Felixstowe Library, Crescent Road, Felixstowe
  • Waveney District Council, Marina Centre, Marina, Lowestoft
  • Ipswich Borough Council Customer Services Centre, Princes Street, Ipswich IP1 1BZ. Drop-off service only.
    This office is only to be used as a drop off service, where your application / documentation / expired badge/s will be sent securely to the Blue Badge Team. If you would like your application and/or documentation verified then please visit Ipswich Register Office, Grimwade Street.

The office will then send your details through to us via a secure method.

No. If we need further information about your conditions/disabilities we may invite you by letter to attend an Independent Mobility Assessment.

Copies of birth and marriage certificates are available from GOV.UK, and cost £9.25 per certificate.

If you would like to us to reconsider, please send us your reasons in writing within 1 calendar month of the date of your refusal letter. Please include any additional supporting information.

The application will be reviewed and we may ask you to attend an appointment with our independent mobility assessor (if we have not done so already).

Please cut the badge in half and return it to the following address along with the date of death:

Blue Badge Team
Suffolk County Council
PO Box 258
Stowmarket
Suffolk
IP14 9BU

The quickest, easiest and most secure way to change your details on a Blue Badge is online at GOV.UK.

You can also notify us of a change via post or email.

If you have changed your name we will need evidence of this (e.g. a marriage, divorce or deed poll certificate).

A change of name requires a new badge to be printed so there will be a charge of £10. Please see above for payment options.

The new badge will be issued until the expiry date of the old badge.

The Blue Badge Team’s contact details are:

bluebadgeteam@suffolk.gov.uk

0808 800 4005 option 2 (Monday to Friday, 9am to 5.30pm)

Blue Badge Team
Suffolk County Council
PO Box 258
Stowmarket
Suffolk
IP14 9BU