Give feedback or make a complaint

How to make a compliment, comment or complaint about our services and how your feedback can help us improve the services provided to you.

You can:

  • tell us about someone who deserves recognition for their work
  • make a complaint or comment about a service and not be disadvantaged in any way by this, or if you've been affected by our actions or decisions

Call 03456 066 067 if you experience a problem using this online form.

If you need other languages or formats, either:

  • Call 03456 066 067 to ask for this information in another language, format (such as Braille), audio or large print
  • Change the language in your web browser (e.g. Chrome, Internet Explorer) to your preferred language

If you're concerned that a child or vulnerable adult is at risk of harm, abuse or neglect, call Customer First on 0808 800 4005.


Which service do you have feedback for?