Make a complaint or share feedback

How to make complaint about Suffolk County Council services or share feedback to help us improve services.

You can make an complaint and give feedback online about any Suffolk County Council Service. We'll acknowledge receipt of your form within 3 working days.

Proceed to the complaint and feedback form

Alternatively download the complaints and feedback form (PDF,248KB)

Other options


Policies

Customer guides


Not satisfied with how we dealt with your complaint

If you’re unhappy with the way the council are dealing with your complaint, you can contact the Local Government and Social Care Ombudsman (LGSCO). However, the LGSCO would normally expect us to have looked into your complaint in the first instance.


Other ways to contact us

Email customerrights@suffolk.gov.uk or call 0345 266 1821.

Address:

Suffolk County Council Complaints Team
Constantine House
5, Constantine Road
Ipswich
IP1 2BX

Corporate complaints policy 

Customer guides


Not satisfied with how we dealt with your complaint

If you’re unhappy with the way the council are dealing with your complaint, you can contact the Local Government and Social Care Ombudsman (LGSCO). However, the LGSCO would normally expect us to have looked into your complaint in the first instance.


Other ways to contact us

Email customerrights@suffolk.gov.uk or call 0345 266 1821.

Address:

Suffolk County Council Complaints Team
Constantine House
5, Constantine Road
Ipswich
IP1 2BX