Cookies

Find out what cookies are, how we use them on suffolk.gov.uk and how you can manage them.

Cookies are files saved on your phone, tablet or computer when you visit a website.

They're used to help a website work properly, as well as to measure how you use the site. 

We use 2 types of cookies to store information about how you use our site.

1. Necessary cookies

Necessary cookies are essential for a website to work properly. 

For example, on suffolk.gov.uk they do things like:

  • remembering your progress through a form (such as a licence application)
  • showing you information in your chosen language when you return to the site
  • maintaining basic functions, performance and security of the site 

As these cookies are essential, they always need to be on. 

You can turn off necessary cookies by changing your browser settings. However, this may affect how our site functions, and your experience of using it. 

Necessary cookies on suffolk.gov.uk
Name  Purpose  Expires
__cfduid The cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information. 1 month
AWSELB This cookie is associated with Amazon Web Services and is used for managing sticky sessions across production servers. No expiry
AWSELBCORS This cookie is used for load balancing, in order to optimise the service. It also stores the information regarding which server cluster is serving the visitor. When you close your browser
lang This is a third party cookie set by Twitter and used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. No expiry
CookieControl This cookie is used to remember a user’s choice about cookies on a site. Where users have previously indicated a preference, that user’s preference will be stored in this cookie. No expiry
_C4AP This is a third party cookie set by Click4Assistance, and is used to identify if the visitor is new or returning, and includes historic activities such as when/if a chat has started. No expiry
_C4AS This is a third party cookie set by Click4Assistance to hold information about its tools and rules. When you close your browser

2. Analytics cookies

Analytics cookies are used to measure how you use a website.

We use Google Analytics and Siteimprove to understand how you use suffolk.gov.uk. 

We do not allow these third parties to use or share the data about how you use this site.

Google Analytics and Siteimprove set cookies that store anonymised information about things like:

  • how you got to the site
  • the pages you visit on our site
  • how long you spend on each page
  • what you click on while you're visiting the site

Some pages on suffolk.gov.uk may contain content from third-party sites like YouTube, which set their own cookies. 

Analytics cookies are not essential, and can be turned off. However, please be aware that this information helps us improve our site, giving you a better experience. 

Analytics cookies on suffolk.gov.uk
Name  Purpose  Expires
_ga This cookie is set by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. 2 years
 _gid This cookie is set by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. 24 hours
nmstat This cookie is set by Siteimprove. This cookie is used for web analytics, the cookie contain a ID string about the session. The cookie records the visitor use of the website. This information is used to improve the site experience. The cookie does not contain any personal information. 2 years, 8 months
_use_hitbox This is a third party cookie set by YouTube, and is a randomly generated number that identifies your browser. When you close your browser
VISITOR_INFO1_LIVE This is a third party cookie set by YouTube, and count the views of embedded videos. 9 months

How to change your cookie settings

You can change your cookie preferences at any time by:

  1. Clicking on the ‘C’ icon (bottom left corner of the screen)
  2. Adjusting the available sliders to ‘On’ or ‘Off’
  3. Clicking ‘Save and close’

You may need to refresh your page for your settings to take effect.

Alternatively, most web browsers allow some control of most cookies through the browser settings.

Find out how to manage cookies on different browsers:

You can search for cookies information related to other internet browsers using a search engine, such as Google. 


Further information on cookies

Cookies are regulated by the Information Commissioner's Office (ICO).

We used cookieserve.com to find information about cookies used on suffolk.gov.uk.

Please contact digitalcontentteam@suffolk.gov.uk if you have any questions about cookies on this website.

You can visit our privacy and data protection page for full details of how Suffolk County Council treats your personal information.